Customer Service Representative

Ana Leon

*** ***** ***

Bronx, NY *****

Cell: 917-***-****

e-mail: ************@*****.***

Job Objective: Seeking to obtain a position with an organization where I can utilize skills and

be an asset to the employer.

Summary of Qualifications:

• Extensive experience in cash handling, sales, and customer service

• Excellent ability to supervise teller line, coach teller awareness, and correct differences

• Thorough knowledge of teller and bank policies and procedures

• Good knowledge of end work, commercial loan processing, ATM, and other settlements

• Superior customer service and communication skills

• Amazing ability to multi task and work in a fast paced environment

• Ability to work accurately and deal with job pressure and deadlines

• Excellent interpersonal and organizational skills

Skills and stengths

Proficient in using computers and other office equipment

Bilingual – English and Spanish

Work Experience:

Ponce De leon Federal Bank, NY

Bank Head Teller, April 2013 – Present

• Managed Customer Service Representative Staff.

• Ensured accurate branch work before leaving the branch.

• Back up vault teller duties include processing other teller’s cash requirement

transactions, balancing the vault, ordering currency and coin for the branch.

• Worked closely with tellers to ensure policies and procedures are understood and

followed.

• Helped in reconciling branch settlement differences.

• Maintained the branch's central cash vault.

• Processing customer deposits, withdrawals, and payments.

• Performing clerical and administrative duties.

• Following bank procedures when performing transactions

• Received cash and checks for deposit, verified amounts, and examined checks for

endorsement.

• Cashed checks after verifying signatures, endorsements and member account balances.

• Ordered daily supply of cash and counted incoming cash to verify accuracy.

PLS Check Cashing Financial Services, NY

Teller, January 2011 – May 2011

• Receive checks and cash, verify amounts, and check accuracy of transactions.

• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily

transactions using computers, calculators, other machines and products in the store.

• Examine checks for endorsements and to verify other information such as dates, bank

names, identification of the persons receiving payments and the legality of the documents

• Explain, promote, or sell products or services such as check cashing service, money

orders, wire services and pre-paid cards, using computerized information about customers

to tailor recommendations.

Express LLC, NY

Customer Services Representative, October 2010 - January 2011

• Taking care of the customers’ needs while following company procedures.

Restock, order, receive, and price products.

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Organising the display of merchandise

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Assisting customers with choices by providing them with information about products

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Education:

Attending College at Lehman College, NY

Associate's Degree in Accounting, Hostos Community College, NY

REFERENCES

Available on request.

Contact this candidate