Customer Service Representative

Sabrina Colella

*** **** **** ****** ******:647-***-****

North York, Ontario Residence: 416-***-****

M3L 2J3 Email: **********@*******.***

Customer Service Agent

A detail oriented customer service specialist with a strong relationship building focus. Well developed administrative skills

that creatively and precisely articulate ideas and opinions requiring thorough analysis, interpretation, and

recommendations. Fluent in Italian.

SKILLS SUMMARY

Client Service Customer Relations Team Leadership Organized Business Communication

MS Excel MS Word

PROFESSIONAL EXPERIENCE

JULIUS BANQUET CENTRE, North York, ON May 2014 Present

Server

Provide exceptional table service to guests during functions and respond to enquiries whenever needed

Set tables before events ensuring proper settings and take them down after events

Prepare tables and arrange food for buffets

FIRST CHOICE WINDOWS, North York, ON May 2014 Present

Customer Service Specialist

Generate leads and confirm scheduled appointments

GEMMA COMMUNICATIONS, Toronto, ON January 2005 to June 2013

Customer Service Representative

Contributed as a senior team member to meet organizational sales goal through serving over 60 customers each day

utilizing excellent persuasion and communication skills over the phone.

Activated numerous TD Bank Visa credit cards by verifying personal information through automated information

system. Explained to clients about product virtues and resultant queries resolution

Consistently met quantity and quality targets in selling Club Sobey's MasterCard through product explanation, accurate

data input and communication for credit processing

Recognized as an efficient team member for selling insurance

Received award certificates for Best Quality Sales

PRIME SEAL WINDOWS & DOORS January 2003 to December 2005

Customer Service Representative

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Acted as Director of First Impressions by providing excellent response to customer and ensuring growth in business

generation

Successfully administered scheduling and appointments for estimate facilitation using Microsoft Outlook

Maintained accurate client records and estimates using MS Word and Excel

Supervised and trained new employees and telemarketers; used MS PowerPoint to develop training materials

UNITED WINDOWS & DOORS January 2000 to December

2002

Office Assistant

Provided proactive support to Office Manager by ensuring diverse office administrative functions are performed in a timely

and professional manner

Ensured accuracy in the order form by proof reading and reconciling with spreadsheet

Processed sales orders and invoices by utilizing MS Excel

Efficiently handled customer queries regarding product information and pricing

EDUCATION AND CAREER DEVELOPMENT

Office Systems Operations Post Graduate Diploma 2001

SENECA COLLEGE North York, Ontario

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