Customer Service Manager
Resume:
Murlin L. Whitten
P.O. Box ******
San Antonio, TX 78229
*************@*******.***
Work Experience:
San Antonio Missions Baseball November
Account Executive
. Selling of tickets, both single game and season seats, individual
as well as groups of at least 20. Sales made over the phone as well
as face-to-face.
. Manning customer service desk during games. Handling lost and found
as well as customer complaints.
. Other duties deemed necessary for day-to-day running of baseball
team
Gatti's Pizza
November 2012- November 2013
Gattiland ( Game Room ) Manager
. Day to Day running of 5000 square foot video and gaming arcade
. Ordering and processing of inventory for prize redemption
. Hiring, training and scheduling employees
. Handling monies for daily deposits and making change
. Maintaining, Taking weekly inventory and upkeep of $35,000 gift
redemption center
Spirit Halloween
September 2012-November 2012
Store Manager
. Day-to Day running of retail store
. Processing of inventory
. Hiring, training, and scheduling employees
. Handling monies for daily deposits and making of change
. Taking inventory, shipping merchandise, and complete tearing down
of temporary store.
San Angelo Colts Baseball Club March
2012 - September 2012
Assistant General Manager
. Handling wants and needs of 30 professional players.
. Maintaining all equipment and preparing for airline travel; handling
of transfers from stadium to airport including loading and unloading
of equipment from various sized aircrafts.
. Coordinating travel and acting as liaison between team and airlines,
setting up times for drop-off and pick-up of equipment, gaining ramp
access and helping ticket agents with seat assignments for players.
. Daily operation of two in-stadium retail stores and five satellite
locations throughout the facility for the purpose of selling team
merchandise.
. Hiring, scheduling and managing 40 employees in referenced
. locations.
. Ordering, purchasing and display of product in stores
. Selling advertising for radio, events, programs and stadium signage.
. Event coordination for attractions held at stadium.
. media buys and trades from local papers, over-saw radio and television
buys.
Handled day-to-day running of team when General Manager was working
in Abilene.
Wildwood Casino (Cripple Creek CO) August 2006 --
February 2012
Casino Dealer/Floor Supervisor
. Dealt Blackjack, Poker, Carnival Games and Craps
. Sat box (supervisor on craps table) and floor supervisor as part of
management
CSA Ltd.
September 2005- June 2006
Camp Buehring, Kuwait
Morale Welfare & Recreation Supervisor
. Daily operation of 22,000 square-foot fitness center for
18,000 troops at the forward training base for units
heading to Iraq.
. Logistics and implementation of events and activities in
24/7 facilities.
. Packing, loading, unloading, and placing of needed
equipment via vehicle or conex between seven camps
throughout the State of Kuwait.
. The scheduling of daily duties for 45 people as well as
handling payroll.
School History:
Midwestern State University, Wichita Falls, TX August 1984 -
August 1985
Courses of Study; Major: Geology/Geophysics
Midland College, Midland, TX August 1982, 1986
- May 1983, 1987
Courses of study: General Studies
Dale Carnage School of Sales & Public Speaking September 2000 - December
2000
Volunteer Work:
Habitat for Humanity of Colorado Springs
2004 - 2005
Air Force Association: Lance Sijan Chapter USAFA
2000 - 2004
Association of U.S. Army: Ft Carson Chapter
2000 - 2004
References
Marc Williamson: Information Analyst III, NSA
210-***-**** friend for over 25 years
Mack Harrison: District Attorney, City of Lockhart, TX
210-***-**** friend for over 25 years
Bob Goughan: Former President/ General Manager, Colorado Springs Sky Sox
203-***-**** friend for over 20 years, manager and mentor for 15 years
Branch Rickey III: President, Pacific Coast League
512-***-**** friend and mentor for over 15 years.
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