Management Executive - Social Services Professional

CATHER I NE M . BARRETT

***-** ***** ***., *********** GARDENS, NY 11434

E-MAIL: ***********@*****.***

PHONE: 718-***-****; CELL: 917-***-****

M anagement Executive – Social Services P rofessional - Public

A dministration

OPERAT IONS ~ STAFF LEADERSH IP ~ CL IENT SERVICES

PROF I L E O F QUAL I F ICAT IO NS

● Stellar leader with demonstrated strengths in Social Services administration including staffing, training, customer service,

human resources support, and reporting.

● Extensive experience Administration for Children’s Services, Child Support Enforcement and Homeless services

● Considerable success in establishing, implementing and maintaining systems, procedures and controls to

optimize and accelerate workflow, reduce expenses, heighten safety, and boost quality levels.

● Energetic team-builder with strong experience in training, supervising, and motivating 50+ personnel dedicated to

delivering extraordinary customer service.

● Advanced talents in project leadership, department management, policy and procedure development, and using

Microsoft Office programs to create and maintain spreadsheets, charts, forms and databases.

P RO FESS IONAL E XPER I E NCE

Housing Bridge - Rose McCarthy Family Residence Brooklyn, NY 2012 to 2014

Program Director

● Spearheaded full-scope operations of the facility, including the on-site day care center.

● Ensure that each family served is provided with responsible, consistent, and compassionate services according to

program and state regulations.

● Directly supervise Director of Social Services, Head Teacher, and Administrative Assistant, while managing the program’s

interdisciplinary team, including Security team, Housing Specialist, Employment Specialist, Case Management Supervisor

and Case Managers.

● Responsible for ensuring that all families served receive services including, but not limited to assessment, counseling,

advocacy, legal assistance, case management, support group, childcare, basic needs (food and clothing), financial

stability, housing, mediating disputes, and addressing grievances.

● Ensure projected revenue numbers are met by ensuring that all beds in shelter are occupied, by preparing vacated rooms

for new families, and coordinating all referrals of new families by DHS.

● Generate monthly reports of petty cash, purchases, inventory, and staffing paperwork to ensure that expenses incurred fit

within the annual budget.

● Established liaisons with local community organizations, such as mental health clinics, hospitals, and off-site day care

centers, as well as created Operational Plan for the shelter as per DHS requirements.

Housing Bridge – 93rd Avenue Family Residence Jamaica, NY 2009 to 2012

Director of Social Services

● Responsible for the assignment of cases and intake to case managers according to client need, worker caseload, staff

training, and program eligibility. Assess job performance and complete annual evaluations. Complete reports as

necessary for The Department of Homeless Services, as well as maintain liaison with program manager and other key

personnel in DHS and the Administration for Children’s Services.

● Meet regularly with Case Management Supervisor, and Case Managers, and identify learning needs of staff and develop

trainings as needed. Provide crisis intervention and assist in the development of program activities for residents that

include weekly support groups and recreational activities.

● Attend supervisory meetings, and provide updated information to supervisory staff to assure that they are aware of new

regulation,

● Constructive involvement with professionals in the community, and maintain regular and on-going relationships with

community organizations and professionals. Represent the agency at various meetings on specific projects related to the

agency’s mission and programs, and create new coalitions to work on community issues

PROFESSIONAL EXPERIENCE CONTINUED … CATHERINE M. BARRETT, PAGE 2 OF 2

NYC Office of Child Support Enforcement (OCSE) New York, NY 2002 to 2009

Administrative Director of Social Services, Manager 1

● Served as the manager of the OCSE unit that supports operations within the Child Support Enforcement Term (CSET).

This centralized court operation consists of approximately 60-staff responsible for the receipt, evaluation, petition

preparation, and summons service of approximately 40,000 court referrals made by OCSE Borough Office/Enforcement

staff for Public Assistance cases annually. These referrals are made in order to establish paternity, obtain orders of

support, and orders on arrears, and to modify existing orders of legally responsible parents.

● Overall responsible for implementing agency policies and procedures designed to maximize the number and dollar

amount of court orders obtained.

● Oversaw initiation of STEP (Support through Employment Program) at Manhattan Family Court.

● Responsible for the social services units within the court, which are mandated to assist clients with court-related

problems, and liaison with external and internal offices concerned with court and public assistance

matters.

● Coordinated the exchange of information between the Office of Child Support Enforcement Units, Borough Offices, Office

of Legal Affairs, other City agencies, and the Family Court. This includes working on a regular basis with other

components of HRA to manage the process of sanctioning public assistance clients who fail to cooperate with OCSE, by

failing to appear in court as required.

● Conducted detailed management client data analysis to issue comprehensive reports and interpret findings; participate in

making recommendations to improve client services.

● Planned and coordinated restructuring/reorganization of court operations where appropriate; monitor staffing levels and

performance and make appropriate recommendations.

● Participated in and/or conducted meetings with the Office of Court Administration, other OCSE program areas, and local

agencies in the formulation and revision of Child Support Enforcement policies and procedures impacting court

operations.

● Planned and coordinated restructuring/reorganization of court operations where appropriate; monitor staffing levels and

performance and make appropriate recommendations.

● Participated in and/or conducted meetings with the Office of Court Administration, other OCSE program areas, and local

agencies in the formulation and revision of Child Support Enforcement policies and procedures impacting court operations

ED UCAT IO N & PRO FESS IONAL DEVE LOP M E N T

Executive Master of Public Administration, CUNY / Baruch College, New York, NY May 2007

Bachelor of Arts, Sociology, CUNY / Queens College, Flushing, NY June 1985

COURSES & SEMINARS:

Human Resources Administration, Management Training Institute, January 2006

New York State Office of Temporary and Disability Assistance, Commissioner’s Award for Outstanding Excellence: The

Expedited Procedure for Support Establishment, September, 2002

ACS/Hunter College CUNY School of Social Work, Management/Supervisory Training Course, 1999

Mercy College, Cultural Awareness: Working with Culturally Diverse Clients, 1993

Infant Safety Training, 2011

Certificate of Mandated Reporter Training, 2014

Certificate of Completion, CACFP Training, 2014

Computer Experience

Microsoft Office; Excel; PowerPoint; SPSS; CSMS (Child Support Management System); ASSET$ (Automated Support

State Support Enforcement & Tracking System); WMS (Welfare Management System); UCMS (Universal Case

Management System); CARES

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