Manager Service

KAREN JEAN PANGANIBAN- OPERA A

*** ******** ******, *****,

Makati City, Metro-Manila, Philippines

Phone: (Cell) 094*-*******

E-mail: ****************@*****.***

Birth date: August 31, 1991

Birth place: Makati, Metro Manila

Civil Status: Married

Religion: Roman Catholic

Father's name: Jose Casuncad Panganiban

Mother's maiden name: Celia Basay Bagoncia

Spouse's name: Reginald Aquino Opera a

PREVIOUS EMPLOYMENT

Fresh N' Famous Foods, Inc. - Chowking, Jollibee Centre, Ortigas,

Manila, Philippines

Assistant Store Manager 1 (Service Quality Manager)

Chowking Exportbank, Exportbank Plaza, Paseo de Roxas, Makati City

(May 8, 2012- Dec 19, 2013)

. Assist Store Manager in controlling resources, monitoring delivered

stocks, identifying run- outs food items, spoiled food or food with

unsanitary defects

. Accommodating and responding promptly on customers' inquiry,

commendations and complaints

. Analyze data to determine areas of opportunities for employees' growth

and promotion

. Responsible for evaluating of training and development of newly hired

crew

. Checking employees' attendance and proper grooming

. Safekeeping of different store files

. Responsible for rechecking files and tools regarding Crew Training

System in the store

. Responsible for over- all Service Quality execution

. Acting as officer in-charge when the store manager is not available

Cashier (Jollibee ACE Scholar)

Chowking Chinabank, Valero cor. Villar, Salcedo Village, Makati City

(June 2010- Feb 2012)

. Smiling and greeting every guest, bringing them happiness of eating

through unexpected dining experience

. Responsible for helping customers to choose preferred foods and value

the worth of their expense

. Counting and doing sales clearing every after shift

. Holding and endorsing exact and accurate sales even during rush hours

. Informing guest about new promos and products to be launched through

basic marketing skills

. Accommodating and responding promptly on customers' inquiry,

commendations and complaints

. Execute standard operating procedures excellently

Cashier (Contractual)

Jollibee Shell Magallanes, Southsuper Highway, Magallanes Vill.,

Makati City

(April 1, 2010- June 2010)

Service Crew (Jollibee ACE Scholar)

Jollibee Shell Magallanes, Southsuper Highway, Magallanes Vill.,

Makati City

(June 2009- Mar 31, 2010)

. Smiling and greeting every guest, bringing them happiness of eating

through unexpected dining experience

. Serve gold standard food to customers in fastest manner

. Cleaning tables of customers after eating

. Responsible for changing garbage bins, washing food trays and mopping

dining floors

. Refilling and replenishing stocks for next shift

. Inviting customers for their next and repeat business

Kitchen Staff (Jollibee ACE Scholar)

Jollibee Shell Magallanes, Southsuper Highway, Magallanes Vill.,

Makati City

(Nov 16, 2008- May 2009)

. Prepare and assemble standard food in fastest but still safe way

. Monitoring and recording food wastages through strict compliance of

standard

. Refilling and replenishing stocks for next shift

EDUCATION:

Tertiary: Bachelor of Science in Tourism Management 2008- Mar. 25,

2012

University of Makati, Philippines

Associate in Hotel and Restaurant Operations 2008- Mar. 31, 2010

University of Makati, Philippines (Ladderized Course)

Secondary: Fort Bonifacio High School 2004- 2008

West Rembo, Makati City

Primary: Cembo Elementary School 1998- 2004

ELIGIBILITY:

Civil Service Commission

Certificate of Eligibility (PD No. 907)

January 5, 2015 Honor Graduate Eligibility Holder

TRAININGS:

Store Management Training Program

Jollibee Centre, Ortigas, Manila, Philippines

Conducted by: Anielyn P. De Leon (Trainer-in-charge)

May 8, 2012- June 15, 2012 Attendee

Certificate of Completion (On- the- Job Training)

Chowking Chinabank, Valero cor. Villar, Salcedo Village, Makati

City

August 20, 2011- February 15, 2012 500 hours

Certificate of Completion (On- the- Job Training)

Jollibee Shell Magallanes, Southsuper Highway, Magallanes Vill.,

Makati City

November 16, 2009- March 31, 2010 300 hours

ACHIEVEMENTS AND RECOGNITION:

Chowking's "The Masters of Standards"

Jollibee Plaza Bldg, Ortigas, Manila, Philippines

October 12, 2012

Service Quality Manager Champion (RBU Metro South)

Jollibee Foundation Project ACE Scholarship Program

University of Makati, Philippines

June 2008- March 2012 Scholar

University of Makati, Philippines

College of Business Administration

Associate in Hotel and Restaurant Operations With

Honors

Bachelor of Science in Tourism Management Cum Laude

SKILLS AND ABILITIES:

Basic knowledge in Microsoft Word, Powerpoint and Excel

Movie maker and editing

Secretarial works and administrative functions

Hand lettering and art crafting

MEMBERSHIP IN ASSOCIATION/ ORGANIZATION:

Coro Bonifacio (Fort Bonifacio High School Chorale)

2006- 2008 3rd year to 4th year High School Alto 2

REFERENCES:

Christine G. Altea

Administrative Officer V

Procurement Service- Technical Support Division

Department of Education

(02) 635-3762

Contact this candidate