Management
Resume:
G E O R G E Z. M I L L E R, M B A, C AM
Coral Springs, FL
*************@*****.***
SENIOR MANAGEMENT PROFILE
Real Estate
Licensed Community Association Manager bringing high-
Community Association Management
level experience at the VP, Director and Controller levels Community Association Law
in the banking, insurance and financial service industries. Association Rules & Meetings
Managerial Leadership
Poised to take on a role as Property Manager, Assistant Business Strategy
Property Manager, Commercial Property Manager, or Board Relations
Community Manager. Capital & Expense Budgeting
Financial Reporting & Management
Background readily applies to leading daily operations, Property Management
controlling financials, providing administrative support and Planned Preventative Maintenance
maintaining quality tenant / owner relations. Performance Management
EXPERIENCE AND ACHIEVEMENTS
Severn Trent Services Coral Springs, FL
Assistant District Manager (October 2012-September 2013): Severn Trent provides administrative
and financial services to special form government entities such as Community Development Districts
(CDDs), Water Control Districts (WCDs), Improvement Districts (IDs) and municipal governments.
Managed 9 Community Development Districts (CDDs) and 2 Water Control Districts in Miami-Dade,
Broward and Palm Beach counties. Partnered with each district’s Board of Supervisors, chaired
meetings, contributed to the budgeting and A/P processes, and documented actions for public records.
Directed special project to publish required public documents and thereby avoid regulatory
sanctions. Launched www.cdddocs.org to provide public access.
Managed initiative to renew all CDD, WCD and Improvement Districts’ property
insurance by close of fiscal year, key to satisfying legal and regulatory requirements.
Reduced by 15% time to resolve insurance claims, largely by revising the liability and
property insurance claims process.
Kaplan University Ft. Lauderdale, FL
Admissions Advisor (September 2011-June 2012): Recruited prospective students for prominent
online university, which offers undergraduate and graduate degrees to students worldwide. Duties
included guiding students through the application and enrollment processes, and advising them regarding
program selection process and financial options. Mentored new students during their first 7 days of class.
Increased market penetration by 7%, primarily through identifying new referral
organizations in targeted communities and cultivating professional relationships.
Issued recommendation to adopt voice recognition software in the admissions
department, which proved key to improving call documentation by 17%.
Honored as Best Team Player by Admission Department peers.
Florida Dept. of Financial Services Plantation, FL
Special Investigator (September 2010-July 2011): Conducted victim, witness and agent
interviews, compiled facts, documents, notarized witness statements and evidence. Documented
sworn victim, witness and agent affidavits. Generated reports and recommendations to senior
officials and agencies for disciplinary action.
Improved investigative reporting by implementing voice recognition software, resulting
in a time savings of 26%.
Led investigation ending with the suspensions of 6 licensed insurance agents who were
fraudulently overcharging senior citizens.
George Z. Miller Ft. Lauderdale, FL
Family Mediator (August 1998-February 2010)
Appointed by The Florida Supreme Court to guide the dissolution of marriages.
Miller Wiggin & Associates Ft. Lauderdale, FL
Managing Director/Controller (February 1992-February 2010): Strategically guided the launch
of fee-based financial planning firm which specialized in serving high net worth individuals and
business owners. Firm offered investment advice, retirement planning, and business succession
plans. Drove new business and executed controllership functions including A/P, A/R, HR and
payroll. Managed a client portfolio and directed a 5-member staff.
Implemented quality management initiative with specialized reporting features, which
reduced customer complaints 21%.
Raised receivables collection rate 25% by initiating direct billing.
EDUCATION
MBA – Management, Florida Atlantic University
BBA – Finance and Economics, Stetson University
Certified Financial Planner (CFP), Institute for Financial Planning
Registered Life Planner Designation, Kinder Institute
Graduate, Leadership Broward
LICENSURE
Community Association Manager (CAM) #444470 State of Florida
Certified Financial Planner (CFP) Institute for Financial Planning, Denver, CO
Registered Life Planner (RLP) – Kinder Institute of Life Planning, Littleton, MA
SERVICE
Board Member, Broward Partnership for the Homeless, Inc. (BPHI) (2006 to 2010)
American Red Cross – Broward Chapter, Ft. Lauderdale, FL - Treasurer (5 years)
Kiwanis International – Florida District, Division 22, Ft. Lauderdale, FL -Lt. Governor (2 Terms)
Kiwanis Club of Ft. Lauderdale – Southside, Ft. Lauderdale, FL -President (2 Terms)
Personal Driver, RedCap (2014 to Present)
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