ANDREA FELIZARDO
** ** **** ******, *****, F L * 3126 H : 3-05-603**** C: 7-86-586**** ****************@*****.***
O bjective
To obtain a position where I can contribute with my ideas, increase productivity based on my
previous experience, take new responsibilities and grow with the company.
Summary
Self-motivated professional who follows policies and procedures, while offering a friendly
customer environment. Organized, efficiency and quick thinking skills. Works effectively on
teams, as well as independently, in fast-paced environments.
Highlights
Bilingual in English, Spanish and Energetic
Portuguese Team player
Exceptional customer service Organized
Friendly
Experience
President/Owner Feb 2010 to Current
Looks To Kill - Miami, FL
Manage all documents, bills, account and general responsibilities of the business.
Provided accurate product and merchandise information to customers.
Informed client about services, programs and activities over the phone and in person.
Coordinated and booked all appointments for individual and group clients.
Executed all makeup services for fashion, bridal, shows, studio, been specialist in airbrush
makeup.
www.lookstokill.net
Manager Nov 2003 to Jul 2009
Orlando Builds - Miami, FL
Managed the day-to-day tactical and long-term strategic activities within the business.
Conducted cost, schedule, contract performance, variance and risk analysis.Reviewed and
approved billing invoices and expense reports.Drafted business plans, budgets and quarterly
and semi-annual business reviews.
Work with Quickbook
Costumer services/Cashier Mar 2003 to Nov 2003
Expo Design Center - Miami, FL
Answered call phone, resolve product issue or client questions.Expressed appreciation and
invited customers to return to the store.Managed quality communication, customer support
and product representation for each client.Assisted customers with store and product
complaints. Prepare special orders and receive payments of products.
Administrative Secretary May 1998 to Mar 2000
Orlando Builds, Inc. - Miami, FL
Maintain all accounting records, prepare quote and advised clients in their projects with basic
interior design and proper materials. Handled incoming and outgoing correspondence,
including mail, email and faxes. Screened telephone calls and inquiries and directed them as
appropriate. Devised and maintained office systems to efficiently deal with paper flow.
Created expense reports using Microsoft Excel spreadsheets.
Waitress Feb 1998 to Apr 1999
Monty's South Beach - Miami, FL
Provided guests with menus. Took orders from patrons for food or beverage, write on order
slips, memorized orders, and entered orders into computers for transmittal to kitchen staff.
Accepted payment from customers and made change as necessary. Responsible for daily set
up. Examined trays to ensure that they contained required items. Greeted guests and sat
them at tables or in waiting areas.
Food Runner Feb 1997 to Feb 1998
Monthy's South Beach - Miami, FL
Cleaned and prepared various foods for serving. Placed food servings on plates and trays
according to orders or instructions. Bring orders from kitchen to the client.
Personal Assistant Oct 1996 to Sep 1997
Bertha Audette - Hollywood, FL
Company and help an old lady during the weekends. Checked mail, shopped for groceries,
organized and prepared the house, cook and administrated all properly medicaments.
Bank Teller Aug 1989 to Jul 1996
Banrisul - Porto Alegre, Brazil
Processed deposits and cash withdrawals. Researched and resolved customer issues on
personal savings, checking and lines of credit accounts. Examined checks for identification
and endorsement. Entered member transaction data into the online banking software.
Maintained confidentiality of bank records and client information.Trained employees on cash
drawer operation. Received bills payment. Delivered prompt, accurate and excellent
customer service.
E ducation
Intensive course, Fashion Makeup 2012
London Make Up School - London, England
Emphasis and techniques for runway and magazine editorials
High School Diploma 1982
Colegio Santo Antonio - Porto Alegre, R S, Brazil
Intensive course, Countouring 2012
Make Up for Ever - Paris, France
Emphasis and technique in countoring
Workshops, Makeup 2009
Beauty Workshops - Miami, FL, USA
Miami-Dade College
MAC
Sephora
Tutorial webinars and workshops with Luc B, Keri B, Kabuki, Erin Koplow, Marietta Carter-
Narcisse, David Hernandez, Damin Castellano, Melissa Gibson, Romero Jennings and more.
Awards
1998 - Employee of the year - Monthy's South Beach
1995 - Outstanding Employee Award - Banrisul