Customer Service Information Technology

Kathleen Dela Cruz Leanda

OBJECTIVE

To exercise my knowledge gained from studying and apply all things learned from experiences, as well as to continue

learning.

PERSONAL INFORMATION CONTACT INFORMATION

Address: 87 - A Matutum St. Quezon City NCR 1115 Phone: 090********

Philippines Email: ************@*****.***

Birthday: March 11, 1995

Gender: Female

Marital Status: Single

Nationality: Filipino

WORK EXPERIENCE

Sanford Marketing Corporation

2014 June - 2014 November Position: Part Time Cashier ( Non-Executive )

Specialization: Customer Service (Technical)

Industry: Retail / Merchandising

Nature of Work

I was responsible for cash transactions with customers where integrity is important.

Multirational Corporation

2014 June - 2014 September Website: http://www.multirational.com/

Position: On the Job Trainee (Trainee)

Specialization: IT/Computer - Software Development

Industry: Outsourcing (Call Center / BPO)

Nature of Work

I was in charge of the IT Department's inventory. However, I was also obliged to develop a web based inventory for the

said department.

Bodhi Vegetarian and Health Food Restaurant

2011 April - 2013 May Position: Summer Job Service Crew (Non-Executive)

Specialization: Food/Beverage/Restaurant Service

Industry: Food and Beverage

Nature of Work

I was able to take customers' orders in a swift and efficient manner and assisted them when necessary. I was also

responsible for maintaining neatness around the area of work.

WORK OPTIONS

Willing to work night shifts? Yes

Willing to relocate? No

Willing to work overseas? No

EDUCATIONAL QUALIFICATIONS

Bachelor's/College Degree

Graduated 2015 March Major: Bachelor of Science in Information Technology

Field of Study: Computer Science/Information Technology

School: Adamson University (AdU)

SEMINARS ATTENDED

Seminar Year Attended

Personality Development 2014

Network Security 2014

Wired and Wireless Networking 2014

Seminar Year Attended

Basic PC Troubleshooting 2014

Plumang Bughaw II 2013

Learn the IT Ways: Tutorial for Technical Students 2012

ACHIEVEMENTS

• Ranked Top 8 in Introduction to Computing

• Dean's Lister since year 2011

SKILLS

Skill Years of Experience Proficiency

Computer Proficiency 4 4

Software Programming using VB.Net, Java and C++ 2 3

Web Development using PHP, Javascript, HTML and CSS 2 4

Adobe Photoshop 2 3

Language

Spoken

Language Written Proficiency

Proficiency

English 5 5

Filipino 5 5

Nihongo 2 2

Hangeul(Korean) 3 2

CHARACTER REFERENCE

Daryl Joe Andrada

Company: Multirational Corporation

Relationship: Trainer

Phone: 093********

Contact this candidate