Customer Service Manager

SUZANNE STEWART

*** ******** ******, *********, ** 02347

Phone: 617-***-**** e-mail: *********@*****.***

WORK EXPERIENCE

Director, Client Services

Access TCA, Whitinsville, MA 01588 May 2014 - Present

. Directs account team members responsible for the development,

implementation and reconciliation of tradeshows and meetings

. Provides guidance and mentoring to staff on best practices from over

10+ years of industry experience

. Strategizes on new and creative platforms to extend to her clients to

best encourage attendance at their events

. Generates timelines, estimates costs and ensures projects meet the

needs of the clients

Senior Account Manager, Client Services

Access TCA, Whitinsville, MA 01588 June 2013 - May 2014

. Responsible for managing multiple accounts or large accounts

. Meet with clients to discuss goals, objectives, and needs

. Handle budgets and manage campaign costs

. Identify new clients while nuturing existing clients

. Manage onsite/showsite execution - pre, onsite and post-event tactics,

details

Event Production Manager, Operation Department

The George P. Johnson Company, Boston, MA 02111 Sept. 2006 - May 2013

. Responsible for creating and managing estimates on behalf of IBM large

format events nationwide.

. Liaise between business partners and sponsors with regards to

contracts, billing and event-related questions.

. Manage internal teams to execute events including design and event

services specialists.

. Provide financial reporting to project and operations manager to

include cost avoidance and savings.

. Actively involved on weekly calls with IBM clients and vendors.

. Manage logistics for roadshow events.

. Travel to large tradeshows and conferences to provide onsite support.

. Venue search for unique settings for future events keeping key

elements in mind.

Event Services Specialist, Operations Department

The George P. Johnson Company, North Easton, MA 02356 Sept. 2003 - Sept.

2006

. Order variety of booth services for IBM events nationwide.

. Travel to IBM conference/eventsto assist in the install and execution

management.

. Coordinate international and domestic logistics to/from events.

. Correspond directly with clients (IBM) and vendors during daily

meetings

. Attend Knowledge Seminars to further growth and knowledge in the

tradeshow/event planning industry.

. Manage financial budgets and service orders for 10 technical lab

meeting rooms for IBM client at Lotusphere 2005, 2006.

. Coordinate hotel room block arrangements for conferences.

. Arrange customer/executive air, ground transportation and reservations

for events.

Customer Service Representative, Courtesy Booth

Roche Bros. Supermarkets, Quincy, MA 02169 & Bridgewater 02324 Nov. 2005 -

Nov. 2012

. Assists customers with concerns, questions or complaints

. Part time support of courtesy booth area.

. Actively involved with the night cash out and balance procedures

. Handles Mass Lottery sales and balancing nightly.

. Operates multi-line telephone system to filter and forward calls to

their appropriate departments.

Procurement Department, Bid Manager

First Choice Armor, Brockton, MA 02301 June 2003 - Sept. 2003

. Search web for bid opportunities.

. Registers company with states as a vendor Submits GSA (government

contracts).

. Corresponds with country wide sales reps and distributors.

. Made company over $500,000.00 in sales from bids.

EDUCATION

Bachelor of Science, Sociology, May 2003

Concentration in Criminology

Bridgewater State College, Bridgewater, Massachusetts

COMPUTER SKILLS

Microsoft Office XP, including Word, Works, Excel, Outlook, Lotus Notes and

PowerPoint, JD Edwards, Concur, Internet and Email.

COLLEGIATE ACTIVITIES

. Alumni Liaison Chair, Phi Pi Delta, 2002-2003

. Social Vice President, Phi Pi Delta, 2002

. Member, Phi Pi Delta, 2001- 2003

. Member, Crimson Ambassadors, 2001-2003

. Member, Program Committee, 1999-2000

AWARDS

. Recipient, GPJ E3 Award, 2010, 2012, 2013

. Recipient, Phi Pi Delta, Most Community Service Award, 2002

. Recipient, Phi Pi Delta, Initiate of the Year, 2001

REFERENCES

Sue Vezina - George P. Johnson - 603-***-****

Maggie McDonald - GPJ/Access - 978-***-****

Mandy Pike - GPJ/Access - 617-***-****

Missy Williams - George P. Johnson - 617-***-****

Christine Matias - George P. Johnson - 508-***-****

Contact this candidate