Customer Service Manager

Gamal A. Elmeniawy

*** ********* ******

Staten Island, New York 10308

Cell : 347-***-****

Home: 347-***-****

E-mail: *****.*******@*****.***

PROFESSIONAL EXPERIENCE:

****-**** **** ****DATION, MICROFINANCE INSTITUTION (NGO).

Director of Finance & Administration

Manage and supervise the functions of Finance,

Accounting, Administration and Facilities Management,

Procurement, and Information Systems departments.

Main Achievements:

- Steam line the financial reporting process in terms of

timing and accuracy.

- Reduction of Admin. expenses by 30% over a 2 years time.

- Establishing 12 newly fully equipped and furnished

branches within 2 years ahead of plan and with 60% of

the original cost .

- Improvement of the Annual Operating Plan and the Budget

preparation process.

- Improvement of the Procurement cycle, procedures,

Accounts payable, and the vendor selection..

2006-2007 TRANS CENTURY ASSOCIATES.

Financial Consultant

Manage and supervise the Credit and

collections function and the

consolidation of the Accounts Receivables.

KODAK S.A.E.

2004-2006 Logistics and Operations Manager

. Responsible for all Logistics, Warehousing and

Transportations.

. Managed all Inventory Planning & Customer Service.

. Supervised all Purchasing and procurements activities.

. Implemented and managed the management Information

Systems.

. Responsible for all Office/Building Management.

. Responsible for managing and coordinating the activities

of the above functions to ensure that local business

processes are operated effectively and efficiently in

support of the sales & marketing objectives of the

Business Units.

. Ensure business operations are carried out in line with

good business practice and in compliance with corporate

accounting & internal control regulations.

. Lead, develop and motivate local operations and

logistics personnel in order to deliver agreed business

objectives in terms of cost, quality, and service.

1999-2004 Credit & Customer Relations Manager

. Setting up and implement the Credit and collection

policies with the Finance Manager and the Regional

Credit Manager and initiates required updates for

continuous Improvement.

. Organize and supervise the daily, weekly and monthly

activities and plans of the Accounts Receivable Clerks

and Field Collectors.

. Initiate regular meetings with Area Business Managers to

review prevailing Credit status, as well as specific

problems.

. Control the daily transactions that are posted as Trade

Accounts Receivable .

. Work directly with customers to solve problems, and

negotiate special Credit agreements in coordination with

Area Business Managers,and the Regional Credit Manager.

. Setting the annual expense budget for the Credit

Department and monitor actual throughout the year.

. Follow up on bad debts with appropriate legal action and

recommend write-offs to management.

. Responsible for all aspects of the company's Customer

Relations Department and staff to enhance customer

satisfaction with the order transaction cycle while

ensuring that the company's procedures and policies are

fully implemented.

. Ensure accurate invoicing and timely delivery of

products to the customers.

. Set the annual Customer Relations & Delivery Dept's

budget as well as controlling and monitoring the

performance against this budget.

. Responsible for conducting the annual & semiannual

Physical Inventory, resolving discrepancies & preparing

Inventory Adjustments.

1997-1999 Credit & Customer Relations Supervisor

Projects conducted & participated in:

. Company MRP II classes A & B.

. Equipment financing program through banks & leasing

companies.

. Company Past due reduction plan.

AWARDS:

Functional Excellence Award.

EDUCATION:

Bachelor of Arts Degree in Accounting and

Finance.

Training Courses Attended:

. Consumer Market Sales Program

. Problem Solving & Decision Making

. Negotiation Skills

. Supervisory Management

. Cost Reduction

. Dealing with Different Types of Customers

. Finance for Non-Financial Managers.

. Corporate Credit Analysis

. Risk Analysis

. Time Management

. KEYMAP Program

. Management from Effectiveness to Greatness

. Striving for Business Excellence

. Financial Reporting for Microfinance Institutions.

. External Audit for Microfinance Institutions

Computer Skills:

Excellent knowledge of electronic data processing

applications, and all Microsoft Office components.

Contact this candidate