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Director of Operations

Location:
Albuquerque, NM
Posted:
April 11, 2015

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Original resume on Jobvertise

Resume:

SHARON BETTES-GROVES

Tijeras, NM

505-***-****

acoox8@r.postjobfree.com

OPERATIONS MANAGEMENT PROFESSIONAL

Business Development * Strategic Marketing * Profit Growth * Team Leadership

Dynamic business professional with 18-year portfolio of success driving operations, business development, finance, supply chain, and marketing efforts primarily within the dental industry. Adept at identifying and leveraging opportunities for improvements across all areas of an operation. Instrumental in developing start-up businesses from the ground-up, enhancing productivity & efficiency, slashing operating costs, and automating systems. Dedicated to building, training, and motivating high-performance teams. Finely honed leadership, strategic thinking, relationship-building, communication, negotiation, analytical, technical, and issue resolution skills. Core competencies include:

* Operations Management * Materials Procurement * Team Leadership & Training * Business Development * Inventory Control * Productivity Enhancements * Strategic Planning * Budget Administration * System & Tool Improvements * Contract Administration * Vendor Negotiations * New Market Penetration * A/P & A/R Processing * Website Development * Online & Print Marketing

Skilled in: MS Word, Excel, PowerPoint, Outlook

PROFESSIONAL EXPERIENCE

EDGE ENDO, LLC, Albuquerque, NM 2008?Present

Distributor of endodontic products and solutions, selling direct to dental professionals.

Director of Operations

* Oversee all daily business operations for this endodontic product distributor and its parent company Guidance Endodontics.

* Report directly to President; administer $500K annual marketing budget.

* Manage procurement of raw materials, end products, and supplies.

* Lead efforts to optimize inventory; generate inventory forecasts and ensure adequate stock levels.

* Liaise and negotiate with vendors regarding pricing, availability, and quality assurance issues.

* Manage shipping and receiving logistics to ensure on-time deliveries.

* Drive all website design efforts, e-commerce marketing, and print advertising.

* Maintain potential customer direct mail and email lists for US and Canada.

* Ensure consistent brand messaging.

Key Contributions:

* Built and established subsidiary medical device distributor business infrastructure, SOPs, financial structure, FDA product registration, insurance, and importing & exporting logistics; hired and trained staff.

* Grew start-up medical device distributor from zero to $6M in annual revenue.

* Generated $60K in new revenue by negotiating agreement with new supplier.

* Slashed expenses significantly by introducing new software that saved $60K annually and reducing office supplies overhead by $6K annually.

* Reduced shipping expenses by transitioning to new logistics provider service and working with manufacturer to optimize shipping methods.

* Automated fulfillment process, streamlined call center customer service procedures, and developed new billing software that enhanced accuracy, saved time, and enabled more efficient return process.

US ENDODONTICS LLC, Albuquerque, NM 2012?Present

Offers endodontic obturation product lines for private labeling; operated by same Owner as Guidance Endodontics.

A/R & A/P Manager

* Manage six key accounts; process A/R valued at $10M in annual collections.

* Administer A/P for all company suppliers and vendors; manage close-out of monthly financials.

* Report to President, VP, and accounting firm.

FELIX MADRID D.D.S, P.A., Rio Rancho, NM 2005?2008

Private dental office, offering full range of dental procedures and treatments.

Office Manager

* Drove all daily dental office administrative operations; managed facility maintenance and repairs.

* Recruited, hired, and trained staff for all office positions.

* Implemented procedures for patient scheduling, collections, treatment planning, HIPAA compliance, and software utilization.

EARLY CAREER HISTORY

* Office Manager, Advanced Endodontics, LLC, Albuquerque, NM, 1998-2005

* Insurance Specialist, Radiology Associates of Albuquerque, Albuquerque, NM, 1996-1998

FORMAL TRAINING

Project Management & Information Technology Courses

Central New Mexico Community College



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