Customer Service Medical

Sandra Schneider

Oakland Park, Florida *****

954-***-****

*********@*****.***

Administrative Assistant

Highly organized administrative professional with experience in customer service, medical

malpractice law and credit card industries. Capable, results-oriented team player with

advanced computer skills. Accomplished at maintaining client relations, medical records

management, knowledge of medical terminology, accurate billing/accounting while ensuring

productive office operations.

Skills

• Communication – clear and concise, written and verbal

• Customer oriented – attentive, understanding, compassionate

• Interpersonal – works cooperatively with internal and external clients

• Organizational – meticulous, priority conscious and quality focused

Accomplishments

• Streamlined workflow by implementing new procedures, setting up macros and

system shortcuts

• Created training manuals and quick reference guides

• Trained new hire employees (3 classes x 15 trainees) by preparing class materials,

facilitating lessons and providing quality coaching

• Organized and participated in quarterly team building events to develop collaborative

skills and boost morale

Technical Skills

Word Processing: MS Office Suite

Data Management: Client Profiles, Aderant Total Office, Time Matters, Worldox, Amicus

Billing: Quickbooks Pro, Time Matters, Juris, TimeSlips, TABS

WORK HISTORY

Fann & Petruccelli, P.A. – Fort Lauderdale, FL 05/2013-02/2014

Legal Secretary

• Scheduled unsworn statements, hearings, mediations and trials

• Maintained and confirmed daily appointments with counsel

• Drafted and e-filed discovery

• Submitted monthly expenses for reimbursement

• Prepared quarterly case status reports for hospital clients

Catri, Holton, Kessler, P.A. – Fort Lauderdale, FL 03/2012-05/2013

Secretary

• Coordinated depositions of witnesses and expert physicians

• Arranged independent medical examinations

• Booked conference travel arrangements for 3 attorneys

• Billed attorney time for managing partner

• Processed settlements from release to final dismissal stage

• Assisted 4 paralegals with research and generated discovery responses

Kirwan, Spellacy & Danner, P.A. – Fort Lauderdale, FL 12/2009 – 03/2012

Legal Secretary/Scheduling Assistant

• Scheduled Examinations under Oath

• Drafted Motions, Orders and correspondence for 5 attorneys

• Arranged initial strategic case planning meetings with adjusters

• Reconciled and processed third party billing invoices

• Communicated daily with opposing counsel, experts and Judicial Assistants

• Transcribed dictation

Steven M. Ziegler, P.A. - Hollywood, FL 07/2001-11/2009

Medical Records Custodian/Legal Assistant

• Drafted Subpoenas and pleadings to state and federal courts

• Coordinated service of process for Subpoenas

• Matched invoices from copy companies, couriers and process servers

• Managed/tracked medical records on 80+ cases

• Prepared patient medical chronologies

• Provided administrative support to 2 nurse paralegals

• Compiled files for trial preparation

Education

New York City Technical College - Brooklyn, NY – English, Art & Advertising Design Major

Awards

American Express Security Department Excellence Award for Fraud Prevention

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