Customer Service Representative
Resume:
Chelsea Marshall **** Glen Malone Ct
Las Vegas, NV 89148
************@*****.***
Objective
My objective is to offer my administrative and clerical skills to a company
with opportunity of advancement in an effort to work together in creating
success for both the company as well as myself.
Summary of Qualifications:
* Excellent Communication and Written skills
* Well organized and detail oriented
* Trained in escalation resolution
* Trained in regulatory compliance operations
* Experienced in handling of legal accounts/documents in a government
setting
* Advanced typing skills
* Experienced in programs such as Microsoft Word, Outlook, Excel,
PowerPoint
* Efficient in 10 - KEY pad use
Work Experience:
The Dapper Gentleman
Wedding Coordinator Seasonal /Present
**Assistant to the owner of the company (Charles Whitby)
. Initial contact for clients requesting wedding services
. Schedule/ Adjust appointments
. Maintain a shared calendar for upcoming events & meetings
. Prepare weekly emails for client email lists
. Prepare & post weekly updates to social media accounts
. Attend monthly networking events
NCO Financial Services \TSI (Las Vegas Justice Court)
Cash Posting Clerk
August 2013 - Present
. Cash Handling
. Scanning
. Daily report preparation
. Customer Service
. Open/ Close/ Update client accounts
. Client liaison (Las Vegas Justice Court - Traffic )
Allied Collection Services
Data Entry Clerk
April 2013 - August 2013
. Data entry (New Accounts)
. Scanning
. Multi - line phone operation
. Account Maintenance (acct. updates/closures)
. Prepare daily reports
HSBC/Capital One U.S - Las Vegas, NV
Sr. Customer Service Representative September 2011 -
March 2013
* Initial customer concerns, process general transactions, account
maintenance
* Maintain department expectations
* Initiate escalation
* Handle fast pace environment/ High call volumes
* Multi- line phone operation
Bank Of America
Sr. Teller February 2010 - August 2011
* Cash Handling
* New Hire Training
* Escalation Resolution - deadlines
* General customer service
* Maintaining compliance requirements
Guess Inc.
Sales Associate March 2009 - February 2010
* Cash handling
* High Sales environment
* Customer assistance
* Maintaining workplace standards
References:
1. Charles Whitby - CEO (EastGate Enterprises & The Dapper Gentleman)
2. Nichole Bazzle - Unit Manager (Capital One Card Services)
3. Dauriana Simpson - Cash Posting Clerk ( NCO Financial Services)
Education:
Ashworth College
Interior Decorating
The Art Institute of Las Vegas, 2012 Henderson, NV
Interior Design
East Lansing High School, 2008
East Lansing, MI
General Studies - Diploma (Graduated June 2008)
Contact this candidate