Customer Service Sales

BINU S NAIR

Contact:****-984-***-****

Email: **********@*****.***

CAREER VISION:

Own and serve as an 'Exceptional Contributor' in a strategic position in a

Dynamic & Challenging Environment in New Generation service Sectors, which

shall directly contribute to the overall growth of the Company and on my

professional front.

SYNOPSIS

* Presently associated with Emas perak Technologies SDN BHD ( Malaysia)

* Formerly worked with FUTURE GENERALI INDIA LIC LTD

* Formerly worked with ING VYSYA LIFE INSURANCE

* Formerly worked with TATA Tele services Ltd (TATA Indicom).

* Formerly worked with BPL Mobile cellular Ltd (Now Vodafone).

* Formely worked with GALLANT HEIGHTS SDN BHD (MALAYSIA)

* Experienced in handling business development through identifying the

target market and selling through different channels.

* A keen learner with a flair for adopting emerging trends and addressing

industry requirements to achieve organizational objectives and

profitability norms.

* A result-oriented leader with proven expertise in leading delinquent

accounts.

ORGANISATIONAL EXPERIENCE

* EMAS PERAK TECHNOLOGIES SDN BHD (AUGUST 2013 to NOVEMBER 2014)

* Monitored external daily service providers and paid them accordingly

(including recovery for damage caused, if any)

* Hired excellent security providers/watchmen to ensure complete and sound

security

* Performed a periodic checking and servicing of internal network systems

as such water system, Gas pipes, Electricity/Telephone/Broadband lines,

drainage system etc.

* Maintained the apartment accounts precise, up-to-date and error free

* Planned and implemented periodic financial tasks in an organized manner;

such as collection of monthly maintanance,waterbills,parking bills etc.

* Settled all the payment issues in an extremely careful manner. Made some

critical financial and social decisions very precisely with the help of

prior training and experience

* Took initiative to perform festivals, fun games and other celebration

activities, to maintain the premises environment healthy and peaceful.

* Visited the municipal corporation's office on a regular basis to check

updates in the apartment policies

* Banking

* Conducting management meetings

FUTURE GENERALI INDIA LIC LTD Trivandrum, Kerala

since JULY2009 to

JUNE 2013

Sales Manager-

* Managing recruiting activities in Trivandrum . The responsibilities

also included recruitments and training of Financial advisors,

* Reviewing the monthly planning commitments vs actuals &create the current

monthly plans and new ideas

* Training the recruited candidates to pass the IRDA exams

* Handling high value customers / advisors

* Motivating the team everyday by conducting morning and evening meeting

ING VYSYA LIFE INSURANCE Trivandrum, Kerala

15.02.2008 to

15.06.2009

Assistant Sales Manger

* Managing recruiting activities in Trivandrum . The responsibilities

also included recruitments and training of Financial advisors,

* Reviewing the monthly planning commitments vs actuals &create the current

monthly plans and new ideas

* Handling high value customers / advisors

* Motivating the team everyday by conducting morning and evening meetings

TATA Teleservices Ltd. (TATA indicom), Trivandrum, Kerala 01.04.2006 to

14.02.2008

* TeamLeader-Enterprise Bussiness Group Sales - April 06-Feb 08

* Managing Post paid in Trivandrum cluster for the sales of Mobiles,

Landlines and Data cards through a team of sales executives and

telemarketing executives in addition to various sales promotional

activities.

* To focus on areas of improvement relating to team expansion

* Identifying, qualifying and pursuing business opportunities through

market surveys and mapping as per targeted plans as well as through lead

generation.

Achievements:

1. Recruited 13 DST executives for Trivandrum cluster and the team

had achieved 130% of the team sales target in the very first

month.

2. Consistently achieved sales target in the month of April 2006

toJan2008.

3. Was the branch sales topper in September and October 2010

BPL Mobile Cellular Ltd. (Now Vodafone), Trivandrum, Kerala

March 2004 to Jan2006

Executive -Customer Service - March 2004 - Jan2006

Handling, Voluntary and Involuntary retention of customers using retention

tools effectively and makes them aware of how to use their subscription to

the maximum. The responsibility also includes Promotion of Value added

services, Customer care and effective add on sales conversions.

* Ensuring customer satisfaction and compliance to specified service and

quality standards.

* Taking care of clients by managing their complete requirements and

providing them with the best in class customer service.

* Maintaining good relations with the existing clients thereby retaining

them.

Achievements:

Top Performer in retention activities across Kerala for Q3 (2005)

GALLANT HEIGHTS SDN BHD (MALAYSIA) DEC 2002 to FEB 2004

Apartment Administrator

My own assessment I was able to put up an excellent perfomance I played an

important role in retrieving the concern which was running at a loss

Managed day to day operations of running an apartmentExperience

. Monitored external daily service providers and paid them accordingly

(including recovery for damage caused, if any)

. Hired excellent security providers/watchmen to ensure complete and

sound security

. Performed a periodic checking and servicing of internal network

systems as such water system, Gas pipes,

Electricity/Telephone/Broadband lines, drainage system etc.

. Maintained the apartment accounts precise, up-to-date and error free

. Planned and implemented periodic financial tasks in an organized

manner; such as collection of monthly maintanance,waterbills,parking

bills etc.

. Settled all the payment issues in an extremely careful manner. Made

some critical financial and social decisions very precisely with the

help of prior training and experience

. Took initiative to perform festivals, fun games and other celebration

activities, to maintain the premises environment healthy and peaceful.

. Visited the municipal corporation's office on a regular basis to check

updates in the apartment policies

. Banking

. Conducting management meetings

. Preparing minutes of meeting

TRAINING PROGRAMMES ATTENDED

1) Induction programmes from Future generali

2) Sales Manager Induction Programme,(ING LIFE) Bangalore.

3) Personal Effectiveness programme from TATA teleservices ltd.Kerala.

4) Soft skills Training From Hinduja TMT chennai.

5) CSRB Programme from BPL Mobile cellular ltd.

IT SKILLS

* Sotware packages like sis,crs,hlr

PERSONAL VITAE

Date of Birth : 10th January 1982

Nationality : Indian

Languages : Malayalam,English, Tamil

Address : Vasanthy vihar, T C 79/1364, Karikkakom, Beach PO,

Kerala State, Pin 695 007,S.India.

Contact this candidate