Customer Service Management

Objective

Migrate away from mailroom operations and delivery service for an entry

level information technology support. Leading to potential growth with and

emphasis is network security and cloud services.

Skills

* Troubleshoot windows XP, Vista, 7, 8.1

* Desktop and mobile break and build

* Growing knowledge of Java and IS practices

* Excellent written and oral communication

* Remote and virtual software

* Project management team member

Experience

Novitex Enterprise Solutions (Formerly PBMS)

08/2014 - Current

Technical Specialist

Cleveland, OH

* Service technician (Opex Mail Sorter / Server / PC / Printer / Mobile

Devices)

* Coordinate with off site team prioritizing jobs, delegating and

performing duties

* Onsite and network management (Citrix / Team viewer / Server 2008 rs)

* Generating leads for site growth and competitive advantages for client.

* Managed service level expectations with customer

* Mailroom management daily operations

* Document chain of custody

Pitney Bowes Management Services (PBMS) 11/2010 -

08/2014

Customer Service Associate 1

Cleveland, OH

* Satisfying customer demands in a high volume, and production environment

* Sort and deliver mail, small packages, large packages, and freight items

* Printing and scanning documents accurately and in a timely fashion

* Operating mailing, copy or scanning equipment

* Coordinate with vendors

* Daily chain of custody

Cleveland Public Library

05/2006 - 03/ 2012

Page/Shelving Division Cleveland, OH

* Audio and video engineer for community and work related events

* Provided direct reference assistance for library patrons and staff

* Conducted acquisitions of reference material

United States Post Office 12/2004 -

09/2008

Mail Handler / Processing Clerk

Cleveland, OH

* Removes sorted mail from bins place into appropriate trays or containers

for processing.

* Lifts and carries packages, empty sacks of mail to be sorted while

pushing 1,500 pounds.

* Loads mail onto automated equipment, pulling out non-process able items.

* Separates outgoing bulk mails for dispatch and loads mail onto trucks.

* Unloads mail from trucks & handles and sacks empty equipment

* Monitors flow of mail to ensure continuous feed.

* Maintains records of mails.

Education

Cuyahoga Community College 05/2014

* Certificate of Proficiency - Computer Maintenance Technology

* AAS Electrical Engineering - Computer Networking Hardware

* AAB Information Technology - Networking Software

Franklin University

05/2017

* BS Computer Information Science - In progress

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