Sales Manager

DAVID C. SHERMAN

*** **** ****** **** *****: 972-***-****

Canyon Lake, Texas 78133 Email: ****.*******@*****.***

Results-driven business professional with experience in marketing, sales

and operations. Demonstrated ability to launch new business opportunities

and manage ongoing businesses.

ACCOMPLISHMENTS

. Met and exceeded telemarketing objectives two years in a row in a

declining market share environment

. Exceeded sales objectives by 20% two consecutive years as General Manager

of Enterprise Business Sales

. Developed and implemented plan to resell cellular mobile service in Los

Angeles market

. Launched Voice Over Broadband small business phone service in Chicago and

was responsible for marketing, Value Added Reseller (VAR) recruitment and

channel management. First year revenues exceeded $1 million

. Consolidated three help desk centers into one center, resulting in

reduction of $2.5 million annual costs

. Implemented new technology improvements reducing headcount and associated

expenses by 30%

. Successfully managed and executed metric-driven Marketing Communications

annual budget of $54 million

EXPERIENCE

TelePacific Communications

Senior Account Executive 2014

- Present

Responsible for account development and sales of telecommunication services

to small, medium and large businesses.

. Hunt for business customer prospects through telephone calling and door

pulling.

. Proposed various network solutions for voice and data communications

transported via copper and fiber along with managed solutions in the

Cloud.

. Provided Continuity solutions for Disaster Recovery utilizing data back

up and archiving services.

eStaff LLC

Regional Vice President, Roanoke, Texas

2011 - 2014

Responsible for business development to identify new business accounts that

need assistance in staffing technical personnel.

. Opened and developed the Dallas/Ft. Worth market which was a new market

for eStaff LLC

. Identified new clients and provided qualified candidates to fill

contracted and direct hire positions

. Increased candidate pool by continuously identifying qualified technical

personnel

TXU Energy

Telemarketing Manager, Irving, Texas

2008 - 2011

Responsible for the acquisition of residential customers through Inbound

and Outbound telemarketing campaigns

. Executed successfully Inbound and Outbound targeted telemarketing

campaigns and exceeded sales goals

. Designed, proposed and implemented the Aegis "Virtual" Call Center saving

TXUE $500K annually

. Developed and executed automated outbound calling campaigns for Welcome

Call, Permit and Bad Debt

. Consistently met key metric goals: Call Abandonment, Close Rate, Cost

Per Sale and Call Quality

Alcatel-Lucent

Senior Marketing Manager - Business Development, Plano, Texas

2006 - 2007

Responsible for the identification and development of business

opportunities for the sale of signaling products (STPs) through teaming

with product line management and sales. Key accounts include Sprint Nextel

and AT&T.

. Fostered the sale of signaling solution for Sprint Nextel totaling $35+

million

. Lead team from Sprint and Alcatel-Lucent to develop Statement of Work

(SOW)

. Identified and lead business growth effort for Sprint, AT&T and T-Mobile

accounts

Pack & Mail Plus of Colleyville

Owner, Colleyville, Texas

2004 - 2007

Retail store - packing, shipping, mailing, copy, binding services.

Greeting cards, office supplies and gifts

VERIZON (Formerly GTE Corporation), Irving, Texas

Group Marketing Manager - Retail Markets, Austin and Southlake, TX

2001 - 2003

Responsible for marketing programs, lead generation and Value Added

Reseller recruitment/management for Voice Over Broadband. Launched and

marketed a new service called Unified Communications (a service that

provides the ability to retrieve emails, voice mails and FAXs from a PC or

a telephone) for Verizon in Chicago.

. Launched Voice Over IP service targeting small businesses in Chicago in

less than six months

. Finalist in Verizon Excellence Awards

VERIZON (Formerly GTE Corporation)

Director - Enterprise Management Center, Austin, TX

1999 - 2001

Responsible for sales and implementation of help desk and network

monitoring opportunities totaling more than $33 million annually. Directed

activities of more than 450 employees responsible for all client services

including Microsoft desktop, Local Area Network (L AN), Internet browser

and Internet access support

. Managed the service levels to meet and exceed business customer contract

requirements (SLAs) with an annual budget of $12 million

. Directed sales acquisition strategies and programs for help desk services

contracts, in addition to the development, negotiations and closure of

sales agreement

. GTE President's Award recipient for Teamwork

VERIZON (Formerly GTE Corporation), Director - Sales Center, Alpharetta, GA

1997 - 1999

Responsible for 100 employee organization and department budget of $7.5

million; provided bundled services (local, LD, Internet Access, data

network, wireless services), sales support and provisioning for CLEC

Direct, VAR and Agent Sales Channels for telecommunications sales to small

businesses

. Provided product, sales engineering and order support for sales channels

for voice & data networking services

. Developed Sales Center infrastructure from start up

GTE Directories Corporation, Advertising Director, Dallas, TX

1995 - 1997

Responsible for all product and regional advertising, direct mail,

promotions, and trade shows

. Managed communications budget of $20 million to support directory

advertising sales and consumer usage nationally, which aided in

generating $1.5 billion in sales revenues from small businesses

. Directed activities of six advertising personnel and 15 FOCUS advertising

agency personnel

. Initiated communications benchmarking consortium, which included 20

Fortune 500 companies, to identify best practices for advertising,

promotions and direct mail

. Led Best In Class cross functional team to improve customer satisfaction

. From July through December 1995, acted as Assistant Vice President -

Public Relations and Advertising, encompassing internal communications,

public relations, community affairs, executive communications and monthly

Business Television (BTV) executive management communication broadcasts

GTE Telephone Operations, General Manager, Honolulu, HI

1992 - 1994

Directed business sales and services activities of 650 employees;

accountable for $48 million in sales revenue and profitability generated

from the sale of switches, digital networks, LANs, and data equipment

. Managed $27 million departmental expense budget

. Targeted direct sales activity in commercial, state and federal

government business, comprising 120 major accounts and 15,000 small and

medium business accounts

. Attained 120% of 1992 and 1993 revenue objectives (GTE Winner's Circle

Award recipient)

. Decreased departmental expense budget and workforce by 25% in 1993

without compromising revenue objectives.

GTE Telephone Operations, Director - Consumer Product Promotions, Irving,

TX 1988 - 1992

Directed activities of 15 product promotions managers and agency personnel

responsible for development and execution of advertising, direct mail,

sales collateral, employee and customer incentives, product documentation

and user guides

. Responsible for management of $50 million promotions budget which

supported generation of $6 billion in network and CPE revenues nationwide

. Developed and implemented merchandising programs to support GTE Phone

Mart stores

. Received four national advertising awards from association of advertising

professionals nationwide

. Led process re-engineering effort to define and improve how promotional

programs should be developed for the newly formed GTE Telephone

Operations - recognized by the President's Quarterly Award Committee

Other Experiences

. Have held the following positions: Inside Sales, Outside Sales,

Competitive Analyst, Industry Analyst, Sales Manager, Market Analyst,

Marketing Manager

. Played professional baseball in the Detroit Tiger Baseball organization

. Obtained a patent for a basketball rim/net product

. Volunteer for Meals on Wheels

EDUCATION

Masters in Business Administration, General Management emphasis

Pepperdine University, Malibu, CA

Bachelor of Science in Business Administration, Marketing major, Data

Processing minor

Central Michigan University, Mount Pleasant, MI

OTHER SKILLS

Proficient is using Microsoft Outlook, Word, Excel, Access, PowerPoint;

Experienced using SAP, Salesforce, Smart Search, Progata and Provade

AREAS OF EXPERTISE

Market Plan Development Sales Management General

Management

Marketing Communications Customer Acquisition SLA

Management

Industry Analysis Order Provisioning

Business Development

Call Center Management Process Management P&L

Management

Microsoft Office Suite Budget Development Vendor

Management

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