Customer Service Manager
Resume:
Keith E. Spry
Pike Road, AL 36064
*****@*********.***
EXECUTIVE PROFILE
A Business Executive with a proven track record of leadership in coaching
sales and service representatives, managing material and leading people to
provide quality products for long term care, hospice and DME customers.
Expertise encompasses facility operations, production operations
management, market development and expansion, product development and
quality. Administrative skills include financial management, human resource
development and customer service administration to ensure long-term growth
and profitability.
QUALIFICATIONS
Customer Management Bid & Proposal
Preparation
Production Planning & Forecasting Public Relations
Production Operations Management Controlled Outsourcing
Quality Management Personnel Administration
Budget Preparation & Performance Benefits Administration
Policies & Procedures Personnel Training
Expense Management OSHA/EPA Compliance
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
Turenne PharMedCo
Montgomery, AL
General Manager Medical Supply Division
2011 - 2015
Responsible for division budget development and implementation.
Responsible for sales, quality and customer service activities of Sales
Manager, Operations Supervisor, inside and outside sales representatives,
customer care representatives, purchasing and warehouse associates.
Achieved a 97% fill rate on orders and customer satisfaction.
Coached, trained and developed sales team to implement new marketing
techniques to maintain current customer base and gain additional market
share.
Developed sales program and business strategies to enter hospice and home
health care to develop partnerships within that healthcare system. Program
included PPD utilization, branch utilization, inventory control and monthly
reporting.
Negotiated contracts with senior level management in facilities, vendor
relations and corporate accounts.
Copeland Corporation, Inc.
Hartselle, AL
Production Manager
2006 - 2011
Established ongoing relationship with customer base resulting in
exceptional customer service and providing an on time delivery of 99% or
higher.
Responsible for Safety, Quality and Production programs for 20 supervisors
and 700 associates.
Produced over 2.8 million compressors in fiscal year 2005, greatest in 27
year plant history.
Transferred major product line from sister plant to be produced in
Hartselle facility.
Copeland Corporation, Inc.
Hartselle, AL
Business Unit Manager
2001 - 2006
Established and maintained quality standards, reducing defect levels by
60%; established ISO 9000 series in facility, received "Gold" status as
division leader in quality.
Consolidated major assembly operations which improved overall cost
efficiency.
Directed quality improvement team to improve ppm rate both internally and
externally; resulted in improvements by 40,000 ppm.
N. Edelson Sons, Inc.
Moulton, AL
Vice President Manufacturing
1994 - 2001
Improved division profits. Evaluated all functional areas and made
necessary changes to take the company from a loss to a profit position in
less than 2 years, $3,000,000 turnaround.
Implemented new benefit program resulting in increased employee benefits
and less company cost.
EDUCATION
BBA Business Administration/Marketing
Middle Tennessee State University
Murfreesboro, TN
MILITARY HISTORY
Honorable Discharge United States
Air Force
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