Customer Service High School

SHARON M. PELLOT sharon.cedeno**@ gmail.com

* * * * * a k e Av e n u e A p t C 1 0 1 * B r o o k l y n, N Y 11 2 0 7 * ( 7 1 8 ) 5 7 6 - 4 3 6 0

SUMMARY OF QUALIFICATIONS:

•

• •

Bilingual (English and Spanish) Ability to work well independently and as

• member of a team

Adept at typing and operating MS Word

•

• Can be counted on to complete assignments

Ability to function and thrive in a creative

without supervision

environment

•

• Committed to professional growth and

Customer Service Skill Oriented

development

WORK HISTORY:

Derby Industries Allentown, PA 08/2014 - 11/2014

Packer/Un-packer:

Ocean Spray Allentown, PA 05/2014 – 08/2014

Packer/Un-packer:

• Load materials and products into package processing equipment

• Clean containers, materials, supplies, or work areas

• Examine and inspect containers, materials, and products to ensure that packing specifications are met

• Measure, weigh, and count products and materials

• Mark and label containers, container tags, or products, using marking tools

• Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in

specified areas such as loading docks.

• Transport packages to customers' vehicles.

• Assemble, line, and pad cartons, crates, and containers, using hand tools.

CACLV Work Ready Bethlehem, PA 05/2014 - 07/2014

Volunteer Office Assistant:

REC Nemecio R. Canales Hato Rey, PR 03/2013 to 12/2013

Volunteer:

• Assisted with translation; Spanish/English when needed

• Ran errands for staff when requested

• Assisted with classroom facilitation, distributing class work, creating packets, and operating computers

• Entrusted witch confidential information and required to obey HIPPA laws and program code of conduct

• Received several certificates of completion for completing multiple projects

• Granted awards for perfect attendance

• Kept living area clean and hospitable

• Prepared and served nutritious lunch meals to children in the head start program

• Cleaned kitchen and lunchroom tables before and after lunch

• Functioned as a messenger; distributed memos and other printed materials to residents of the community

• Operated copy machine, stapled, collated, grouped materials, and filled envelopes in order to prepare materials for

mass distribution to the residents of the complex

EDUCATION:

CACLV WORK READY PROGRAM Bethlehem, PA 2014-Present

• Special Commendation for Excellence in Performance

• Hospitality Skills Training-Certificate

• Computer Skills Certificate

• Nutrition Links (Penn State Extension) - Certificate

MBTI BUSINESS TRAINING INSTITUTE Santurce, PR 2012-2013

Culinary Chef Coursework

Prepared food for events hosted by institution

ANTONIO DOMINGUES NIEVEZ Caguas, PR 2002-2005

High School Diploma:

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