Customer Service Management

Jahnayia Odom

***-** ***** ***

Jamaica Queens, NY 11433

Ph: 917-***-****

Email: ************@*****.***

Objective

To obtain a position that will allow me to utilize my skills and experience with the opportunity

for individual and occupational development

Summary of Skills

Organizational

Computer literacy

MS Office

Communication

Leadership

Team Orientated

Certification Newborn Specialist

Infant/child/adult CPR

Work Experience

Mercy Center ---Intern Bronx,NY

• Babysitting

• Assistant Group Leader – Youth

• Prepare Snack and youth activities for afterschool

• Provide Homework Help

• Work with Special Needs Children

Goodwill Industries Beacon I.s 141 Astoria Ditmars, NY

(7/2014-8/2014)

• Child Care - Adolescences to Youth

• Group Leader /Counselor– Implementing Phys Ed. Youth Activities

Philip H. Michaels Day Care Center --- Intern Bronx, NY

(10/2013-6/2014

• Maintained a clean and safe environment

• Prepare Sleeping Arrangements

• Clerical, filing, Receptionist, Customer Service

Dunkin Doughnuts --- Crew Member Bell Harbor, NY

(7/2011-8/2011)

Provided Customer Service

Managed Financial Transactions

Maintained Clean Environment

Cashier/Food Handler

Vocational

Arverne by The Bay Community Center Queens, NY

(7/2010,8/2010)

Reading and Writing work shops

Presentation skills

Interviewing preparation and Resume Development

Work place etiquette

Communication Skills (verbal/non-verbal)

Stress Management

Behavior management and modification

Team dynamics

Extra Curricular Activities

Dance

Cheerleader

Art & Crafts

Drama

Talent Shows

Education

• FDA VI HS Diploma - 2015

Volunteer

Public School 183 – Queens, NY

Arverne by The Bay Community Center

References are available upon request

Contact this candidate