Customer Service Administrative Assistant

S ANYA JOSEPH

* *** **** ** *******

PHENIX CITY, AL 36867

(CELL) 813-***-****

Email: **********@*****.***

Dedicated and focused Administrative Assistant who excels at prioritizing, completing

m ultiple tasks simultaneously, and following through to achieve project goals. Answers a high

v olume of incoming calls while handling in-person inquiries from clients and colleagues.

F lexible and hardworking with strong drive to succeed.

EDUCATION

F reedom High School - Tampa, FL

High School Diploma, 2 005

RELEVANT EXPERIENCE

DEPT OF HUMAN RESOURCES, Phenix City, AL Aug 2014 - Feb 2015

Administrative Assistant

• G reets and directs all visitors, to include clients, vendors, and customers.

• Maintains solid customer relationship by handling questions and concerns with speed

•

a nd accuracy.

•

• A nswers telephone and electronic inquiries and forwarded telephone calls and messages to

a ppropriate team member.

Wet Seal, Tampa, FL F eb 2011 – Aug 2012

C ustomer Service Representative

• Provided daily customer service to customers on types of clothing

• R esponsible for the design and display of mannequins according to corporate demands and

r equirements

• C ompleted sale of merchandise by receiving cash, check, credit cards, and debit cards for the

p urchase of items

OLD NAVY, Tampa, FL Jun 2007 – Feb 2012

Cashier

• R eceived payments by cash, check, credit cards, vouchers, or automatic debit from customers

• C ounted money in cash drawers at the beginning of shifts to ensure that the amounts were

a ccurate and there was adequate change

• Maintained a clean and orderly checkout areas and completed other general cleaning duties such

a s emptying trash cans

• C ontinuously provided quality customer service when faced with disputes and conflicts regarding

p ersonnel data located on separation documentation

P arty City, R aleigh, NC F eb 2007 – Aug 2008

Cashier

• R estocked merchandise when needed to accommodate customer

• R eceived customer order request to filling helium tanks and balloons for all

o ccasions

• S et up for functions as determined by the customer and district requirements

• R eceived and organized daily shipments from vendors by accounting for each item

D airy Queen, Tampa, FL A ug 2005 – Mar 2006

Cashier

• Prepared food according to health and safety guidelines

• Maintained a customer friend environment while receiving

• Worked with team members to ensure food was cooked and prepared correctly

b efore presenting to the customer

• E nsured that all food items were restocked prior to the end of shift in order to ensure

a s mooth transition for incoming team members

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