Customer Service Home Health

*** ******** ******, *** **, staten island, ny ***04

718-***-**** **********@*****.***

vivian h. williams

Accomplished Administrative Professional with over 29 years of experience;

** ***** in HEALTHCARE INDUSTRY

Special Skills in Medical Billing and Coding, Workman's Compensation, and

Data Entry

Proficient in use of ICD 9 (ICD 10 pending), and Medical Software Programs

Computer Literate: Working knowledge of Microsoft Word, Office, Excel,

PowerPoint

Able to work independently or as a part of a team to meet project deadlines

Effective Communicator; demonstrate service excellence in meeting customer

needs

relevant experience

11/2002-04/2014: WARD CLERK, Employee Health; Neurology Department, Long

Island College Hospital, Brooklyn, NY

. Provided customer service to patients of private practice

. Scheduled appointments using Eudora 4.0

. Organized and Maintained patients' records

. Obtained pre-certifications from insurance companies

. Arranged MRI, MRA, CT scans andradiology appointments

. Served as a liaison between staff members and the hospital; informing

them of missing documentation for Employee Health

. Answered high volume of telephone calls with courtesy and

professionalism

. Organized and maintained database using Excel

. Created spreadsheets of employees current and missing documentation in

efforts to improve office efficiency

. Appreciation for and respect of Patients' Rights and Privacy and HIPAA

Protocols

07/2001-03/2002: ADMINISTRATIVE SUPERVISOR, Partners in Care Home Health

Care Agency, New York, NY

. Supervised a roster of 60+ Home Health Aides

. Distributed assignments to Home Health Aides and monitored their

performance

. Scheduled amount, frequency, and duration of services as identified in

care plan ordered by Physician or families

. Maintained financial logs and schedules related to payroll system

. Delivered frontline customer service to potential clients, home health

aides, and clinical nurse managers

04/1999-07/2001: HOME HEALTH AIDE SCHEDULER, Long Island College Hospital,

Brooklyn, NY

. Tracked daily activities among patients and Home Health Aides for the

Private Pay Department

. Coordinated placements; Worked directly with the Lombardi Program and

short term program CHHA

. Processed and maintained financial log of invoices pertaining to

vendor contracts

03/1994-04/1997: MEDICAL INVOICE SPECIALIST, Genex Medical Invoice Service,

Hauppague, NY

. Assigned to New York City Transit Authority; Provided data entry

services for daily invoices maintenance

. Audited and adjusted workers' compensation/no-fault medical invoices

to the statutory NYS Medical Fee Schedule

. Collaborated with co-workers on validating claimant information and

medical claim inquiries on Providers' Certifications

. Prepared medical invoice processing audit histories for hearings and

arbitrations

ADDITIONAL EXPERIENCE

10/1998-02/1999: CUSTOMER SERVICE REPRESENTATIVE, Dura-Ware Company of

America, New York, NY

11/1985-03/1993: CUSTOMER SERVICE REPRESENTATIVE, Shearson Lehman Brothers,

New York, NY

. Collated and processed customer billing statements and confirmations

. Organized, Updated, and Maintained filing systems

. Coordinated telephone communication; Managed daily calendar and

related tasks

. Data entry of incoming orders; researched existing orders

. Word processing using custom computer software-IBM Input Dailcom

System

EDUCATION AND TRAINING

. Medical Billing and Coding Program Completion, SUNY (BEOC), Brooklyn,

NY

. Medical Terminology; ICD-9-CM; WodPerfect 5.1 Program Completion,

BMCC, Brooklyn, NY

. Microcomputer Fundamentals; Advanced Microcomputer Applications; NY

Medical Fee Schedule in-service training, NYC Transit Authority, New

York, NY

. Introductory HCAHPS/Hospital Consumer Assessment of Healthcare

Providers and Systems

. Effective Communication, Customer Service, and Team-Building Training:

Training Fund, Brooklyn, NY

. In-service HIPAA, Work Safety, and Infection Control Training

References

would be furnished upon request

Contact this candidate