Customer Service Management

ROSE MULWA

***** ******* ***** **** *** ****, Humble, TX 77396 H: 713-***-**** *********@*****.***

Professional Summary

Patient service-oriented Pharmacist with Doctor of Pharmacy degree and advanced certification in PharmacistImmunization

Delivery, providing top-notch pharmacy services in a retail and hospital setting. Dedicated to providing

quality patient care and fast and accurate medication dispensing. Currently licensed in Texas.

Licenses

Active Texas Pharmacist LicenseIV certified Registered PharmacistAPHA Certified immunizing Pharmacist

Skill Highlights

Drug distribution professional Expert in multitaskingMedication therapy management expert

Inventory management expertMedication compounding trained

Medicare/Medicaid and private insurance expertHIPPA trained

Excellent communication and interpersonal skillsExceptional

patient care and interaction

Professional Experience

Registered Pharmacist 06/2012 to 01/2015

Walgreens Humble, Texas

Managed order entry an final prescription reviewCommunicated regulaly with physician offices and Emergency rooms

regarding patient medications,possibledrug to drug interaction and potential side effectsCounselled patients on both

OTC and prescription medicationsInvestigated and resolved third party payment issuesAdministered immunizations,

blood pressure and cholesterol checksPerformed Drug Utilization Reviews and Medication Therapy

ManagementMentored and supervised pharmacy techniciansProvided friendly customer service both drop off and pick up

windows

Registered pharmacist 02/2013 to

08/2014Cardinal Health-System Port Arthur Texas

Dispensed medications according to the inpatient physicians' orders and outpatients' physician prescriptionsMonitored

pre-packaging and labeling of medications in unit dose quantities for the patientsResponded to questions regarding

drug availability, dosages, indications, and compatibilityContacted the physicians to confirm the details of

prescriptionsRecorded medications and fills nursing and staff requisitionsCompounded extemporaneous prescriptions

of physicians by following the accepted professional standardsParticipated in ward rounds with health care

teamSupervised pharmacy technicians and and less qualified staff

IV certified Pharmacy Technician 04/2007 to 07/2011St

Luke's Patients Medical Center Pasadena, Texas

Assisted pharmacists in filling inpatient prescriptionsPrepared intravenous medicationsStocked up Pyxis machines and

towers with medication

Performed Drug orders from manufacturersSupported and maintained

HIPPA and Pharmacy lawsCommunicated clearly and effectively with

healthcare proffesionals 03/2005 to 04/2007

Registered Pharmacy TechnicianCVS Pharmacy, Houston Texas Houston, Texas

Determined accuracy, validity and completeness of a

prescriptionSupported and maintained HIPPA standardsCommunicated

clearly and effectively with physician officesEvaluated patient

demographics and profile updatesProcessed third party

claimsMaintained drug inventory and cashier dutiesPerformed patient

outreach call to facilitate refill requests

Education and Training

Doctor of Pharmacy: PharmacyTexas Southern UniversityDoctorate in

Pharmacy 2011

Houston, Texas, US

Associate: Arts-Science

Houston Community CollegeAssociate Degree in Arts-Science

2006

Affiliations Houston, TX, US

Texas Society of Health-System PharmacistsAmerican Pharmacist

Association (APHA)

Contact this candidate