Manager Customer Service

[pic]

March *, ****

Director of Human Resources:

Mrs., Ms., or Mr. Director,

I am confident with my expertise and education, I will be a great

asset to your company.

My Strengths:

. Excellent research, tracking and managing of resources.

. Ability to utilize exceptional judgment with great results.

. Strong analytical experience and investigation of confidential

documents.

I look forward to your phone call to schedule an interview.

Sincerely,

Michele Jennings

702-***-**** ********@******.***

Salary:

CA-Advo History 51,200

NV-Citi History 27,561

Requesting 39,000

Reference:

Clifton Rhodes: 510-***-****, Twenty-Six years. Robert Half,

Strategic Analyst.

Others upon request

Michele Jennings

3013 Reef View Street, Las Vegas, NV 89117 H: 702-***-****

********@******.***

Summary

Management productivity goals: As a Document Control Officer in Default

Processing- Litigation in multiple states, finalized Affidavit's and

reviewed legal documents to complete Chain of Title. Account Manager-

Consulting at a National level, assisted in sales financial strategies,

administrative support and market analysis. Providing due diligence with

exceptional service. Multi-Talented, Professional Team Player, building

relations with clients, in a face paced environment.

Highlights

Strong analytical experience Exceptional Judgment abilities

Project Management & Coordination Excellent Client Relations

Outstanding time management Advanced knowledge in Microsoft

Accomplishments

Paralegal Certificate of Completion, Boston Univ., May-Oct 2014. Research,

applying procedures and preparing reports.

Proficient in Word, Excel & PowerPoint. Database system(s), Attorney

websites, Sharepoint, Mortgage Dashboard.

U.S. Army 1977, Radar Air Traffic Controller, Earned AA job related

experience. Honorable discharge July 1984.

Embry-Riddle Aeronautical University, Ft Campbell: Business Management, BA

credits near completion, 1980-1985.

Experience

CITIMORTGAGE INC., Las Vegas, NV 09/2006 to

05/2014 - Laid Off

Document Control Officer- Default Process 12/2011-

05/2014

. Insuring the completion and analyzing of business records for

accuracy, following Citi Legal and State regulations.

. Communicated with Attorney's in support of multiple county guidelines

and assessed Borrower's loans for accuracy.

. Successfully handled multiple Affidavit's, notarized for Legal

proceeding, electronically upload and ship to counsel.

. Managed pipeline of loans within required performance standards with

exceptional ability to work independently.

Customer Service Technical Support 09/2006 to

12/2011

. Excellent client communication with account-related inquiries and

provided tech support on CitiCards.com.

. Effective decision making to ensure customer satisfaction and adhered

to strict laws and regulations.

GANNETT PACIFIC PUBLICATIONS INC., Las Vegas, NV 01/2005 to

9/2006

Advertising Coordinator - Officer Manager

. Facilitate proposals, daily client communication and coordination of

graphic designs for 3 Las Vegas magazines.

. Developing customer driven solutions, planning and prioritizing

workflow to meet team goals for monthly budget.

. Office Manager for advertising agreements, Receptionist duties, IT

support, maintained office files and supplies.

SIGMA GAMING COMPANY, Las Vegas, NV 03 - 11, 2004 -

Laid-0ff

Temporary Marketing Coordinator

. Assisted Sales and Marketing Directors, for the completion of sales

orders and shipment of gaming products.

ADVO INC., CONSULTING CO., Newark, CA 03/1988 to

03/2004 Client Service Account Manager - National

Accounts

. Ability to think strategically, analyze marketing data, draw

reasonable conclusions and tackle challenging projects.

. Applied demographic data, communicated available resources to track

effectiveness utilizing mapping programs.

. Created and facilitated graphics print programs, primary liaison for

sales, operations and marketing department.

. Administrative support: marketing proposals, ongoing client contact,

financial reconciliation and daily support

. Mar 1988 - 4 yrs. Warehouse Manager / Sept 1993 - 3.5 yrs. Client

Service Supervisor: Managed up to 15 associates.

Contact this candidate