Insurance Medical
Resume:
Phillip Harris
Marietta, GA 30067
Cell: 770-***-**** or * E-mail: *******.*********@*****.***
EDUCATION
Master of Arts – Psychology (MFT) – Remington College, San Diego, CA
BA – Political Science -- University of California San Diego - La Jolla, CA
Communications Specialist - USMC- Camp Pendleton, CA
Previously Licensed Insurance Agent – (South Carolina and California) L&H
Temporary Licensed with the State of Georgia – Good thru 03/2015
EMPLOYMENT HISTORY
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Independent Higher Education Tutor, Marietta, GA – July 2013 – current PT / 20 Hours
Coached students on organizational skills.
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Coached students on study skills.
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Performed assessment to determine the student’s best way to learn a particular subject.
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Conducted one-on -one sessions with students each week.
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Constructed and administered pre-quiz and pre-test in specific subjects to prepare students for
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upcoming exams.
Bridgepoint Education, San Diego, CA – Operations Compliance Specialist –Feb 2010 – June 2013 FT / 40hrs
Monitored, audited, and, analyzed communication between Admission Counselors,
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prospective/enrolled students.
Provided detailed feedback to the Admission Counselors, their Managers, the Training
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Department, and Admissions Directors to ensure each Admission Counselor provides
Best-In-Class services to each student, (enrolled or prospective) according to university
policy.
Ensured that the Admission Counselors were being trained to university policy.
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Recommended Learning and Development Training policy changes.
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All my efforts were to support the enrollment of students, the retention of enrolled
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students, and too see graduation rates increase, as a result.
Monitored and analyzed any potential liability to Bridgepoint Education Ashford
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University and The University of the Rockies.
Ensured that all student rights were being upheld and considered in compliance with
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university, state, and federal policy.
Ashford University, San Diego, CA – Student Enrollment Advisor – Nov 2008 – Feb 2010. FT / 40hrs
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Advised prospective students on the different degree programs that AU offered.
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Continually explored effective ways to communicate to each prospective student on the
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particulars of the degree programs Ashford University offered.
Cont.: Resume of Phillip Harris
Specialized in Active Duty Military Education Benefits, as well as Veterans and Military
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Spouse Benefits.
Maintained High Level Knowledge of Federal Financial Aid and Pell Grants.
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Trained enrolled students on the functions our Online Classroom. I was responsible for
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ensuring students were acclimated to the online environment.
Managed the processes that helped guide the students through their first 5 week class in
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collaboration with other departments.
Mastered using a “follow-up protocol” with enrolled students to increase retention.
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Corporate Technologies, LLC, San Diego, CA – Sales Executive – July 2007-Oct 2008 / 40hrs
Responsible for all phases of marketing, strategic planning, and sales.
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Responsible for meeting with small to mid-size business owners to analyze their current
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computer network.
Assisted our In-House IT Engineers with crafting a proposal suitable present day network
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with 24 hour network monitoring.
Offered advice and training programs to improve their knowledge and usage of their
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computer networks.
Ensured strict confidentiality on behalf of our clients and my company.
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California Business Bureau, Inc., San Diego, CA – Collection Supervisor Sept 1999 – July 2007 FT / 40 hrs
SUPERVISED a team of Medical Debt Collectors (Large Balance Accounts).
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Negotiated Settlements with Insurance Companies on behalf of our Clients.
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Rebilled Insurance Claims and followed-up until resolution of payment.
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Negotiated Personal Injury Case Settlements on behalf of our clients.
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Negotiated Worker’s Compensation settlements on behalf of our clients
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Referred Patients to Crime Victims Compensation and followed-up until payment is
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received.
Tracked the Daily, Weekly, and Monthly Goals of each Collector.
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Provided training to my staff to ensure they worked smart to achieve their goals.
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Responsible for Employee Relations and referred cases to Human Resources, as needed.
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Trained staff and monitored FDCPA Compliance (Fair Debt Collection Practices Act).
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Trained staff and monitored HIPPA Compliance of all personnel. (The Health Insurance
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Portability and Accountability Act of 1996)
AMCOL Systems, Inc., Columbia, SC – Medical Collector – Aug 1996 – Sept 1999 FT / 40hrs
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Negotiated Settlements with Medical Insurance Companies on behalf of our Clients.
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Analyzed and rebilled denied Medical Insurance Claims.
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Followed-up on Medical Insurance Claims until resolution of payment.
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Negotiated Automobile Personal Injury Case Settlements on behalf of our clients until
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payment received.
Cont.: Resume of Phillip Harris
Negotiated Worker’s Compensation Insurance settlements on behalf of our clients until
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payment received.
Referred Qualified Patients to Crime Victims Compensation and followed-up until
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payment was received.
Established Payment Arrangements with patients for the Self-Pay portion of the hospital
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bill.
**Have a GREAT Day**
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