Customer Service Representative

L ORNA BALSDON

**** ********** *****, ****** ** *05-429-

**** *************@*******.**

Objective

To obtain a position that will enable me to use my strong organizational

skills, educational background, and ability to work well with people.

Skills

• Strong personal and verbal communication skills.

• Critical thinking, decision-making and problem solving

skills

• Organization and prioritization skills

• Adaptability and ability to work under pressure

• Working Knowledge of Microsoft systems

Experience

2012- Customer Service Representative, T D Canada Trust

P resent

Strong communication skills to acknowledge problems, create solutions and

ensure quick and accurate service for all customers.

Ability to provide accurate knowledge on products and services best suited to solve

customer’s needs.

Consistent success of meeting sales goals each quarter and ensuring customer

satisfaction.

May- Associate, HR Intranet Team ( TD Scholarship Placement, T D Canada

A ugust T rust- Human Resources

2014

Strong communication skills and ability to work proficiently with Microsoft Excel

and Power Point to provide a means of providing information and updated on

p roduct

Worked with Risk Analyze team to help determine possible risks and problems

t hat could arise with project.

2011- Co-Founder of 24 Hours for Hunger (244H), F rankford ON

P resent

Developed and programmed a youth initiative that encourages youth to take a

stand against hunger inequalities that their peers and communities might be

facing. Encourages youth to raise money and fast for twenty hours in order to

spread awareness and raise funds for local food banks and hunger inchoatives.

2011- Founder of Hearts for Heroes, F rankford ON

P resent

Developed and programmed a youth initiative that encouraged youth to create

Valentines which would be sent overseas for the troops deployed.

Education

2011- Honors Bachelor Degree in Cultural Studies and History, T rent University

April

2015

2007- High school Diploma, Bayside Secondary School

2011

Awards and Recognition

June TD Scholarship for Community Leadership

2011

June Medal of Honor from CFB Trenton for Support Our Troops

2011 I n itiative

June Governor General Award for Leadership

2011

June H astings and Prince Edward School Board Award for Outstanding

2011 Leadership in School Community

Refrences

J ill TD Canada Trust- HR Intranet Specialist

Nouser

****.******@**.***

Charlotte TD Canada Trust- HR Senior M anager

Sobolews

*********.**********@**.***

ki

Gloria TD Canada Trust- Retail Branch- Manager of Customer Service

Neuls

905-***-**** or ******.*****@**.***

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