Customer Service Project

Katherine Vail

**** ***** ******

Las vegas, NV *9103

Cell: 310-***-****

**************@*****.***

Objective: A career position that offers long term opportunity and stability.

Work Experience

12/2013 - 5/2014 Helix Electrical Engineers, Inc Tonopah, NV

QA/QC Department. My job was to do reports for management as well as the owner

company. Manpower, kept track of daily jobs, coding, equipment, supplies

12/2013 AKO Engineering, Inc (Cresent Dunes Solar Project Tonopah, NV

OSHA Safety Manager

12/2012 AKO Engineering, Inc, Gila Bend AZ- Chandler, AZ

OSHA Safety, project controller- Panner/ Scheduler.

Safety supervisor, made sure safety and health requirements are implemented, performs safety

inspections, surveillances, and assessments.Support Execution Plans to ensure appropriate

hazards are identified and controls implemented to mitigate hazards. Assist management with

incident investigation and mitigation to prevent reoccurrence.

Manage Project schedules and contingency plans, Interact with clients on a daily basis. Reviews

scope of work and develop requirements for subcontractor work activities.Planned scheduled

daily schedules of projects. Provide updated status reports for all on going projects.Project

support working, Maintain transmittal and submittal log billing transmittals, prepared

construction bid packages, monthly progress certificates, building management,vendor/supplier

administration, budgets, travel/accommodations dispatcher,material and equipment procurement,

track daily deliveries.Ensuring full compliance at all stages of the project, in relation to budget,

deliveries, planning and timings Coordinating engineering, installation (both heat tracing and

electrical) and start-up, operations.Coordinate teams of subcontracted companies (E&I

contractors, insulation contractors,…)New hires, drug testing, wrap up workman’s comp monthly

reports, monthly meetings with management,

12/2009 – 04/2011 Tesoro Refinery & Marketing, Wilmington, Ca

Engineering Assistant / Planner Scheduler (Contractor Position)

My position was to support 6 Project Engineers but it turned into supporting the 6 Project

Engineers and well as 6 Process Engineers and who ever else needed assistance.

My duties changed from day to day depending on the urgency of each engineer, updated TCM

financial reports monthly, planned/scheduled, tracked all on going projects, Register all

proposals/contracts into contract log, Open/Close Job numbers for Facilities, Maintain

departmental workflow, implement enhancements with Management support,Prepare, submit,

and track all Vendor Portal requests end-to-end, Files/scans/copies, Reconciles job costs reports

as needed, Attends Planning & Development Weekly Project Meeting, assisted in presentations

for meetings ordered supplies,Gathers all signatures for proper financial approvals, worked with

caterers in preperation of large meetings as well as vendors. Draft work orders and process for

approvals, entered FCR’s into the data bases as well as tracked them & sent them to the

appropriate engineers for approval, updated all status reports for all on going projects, updated all

websites for the engineering department, assisted the documentation department, received all

revisions into file net as well as entered all new drawings and checked out drawings,assigned all

loop and tag numbers for contractors as well as employees, logged submittals into folder,

distributed and maintained all documents, distributed documents to subcontractors, started new

project folders as needed, assisted in the process of all new employee and contractors in the badge

set up as well as all computers and work stations, planned and overlooked all office moves, which

were large moves sometimes between plants, assigned all new contractors and employees to new

offices and kept tract of all seating, made all office signs and name plates with plotter, entered all

equipment into access and than SAP, closed out all completed projects, Closed out all completed

work order and all purchase orders, purchased equipment for projects when needed,

01/2007 -10/2009 Element Service, Inc., El Segundo, Ca

Project Coordinator-planner/scheduler

Duties included Supervising 7 employees on a daily basis. Creates and / or collaborated on

project schedules and contingency plans, interact with clients on a daily basis, Safety supervisor,

proposals, prepared quotes wrote all contracts, contracts management, invoicing, A/P and A/R,

collections, lien waivers, created scopes of work, compared bids, truck maintenance, project

support working in IT department, Maintain databases, meeting minutes, C/O’s, W/O’s, RFI’s,

all correspondence with customers or suppliers, purchased equipment, tools, parts for all projects,

sales, customer service, IT planning and set up, timesheets, monitored insurance

certificates,Prepare, submit, and track all Vendor Portal requests end-to-end, Files/scans/copies,

Reconciles job costs reports as needed Attends Planning & Development Weekly Project

Meeting, Log and update all contractor insurance and other company required information,

Maintain transmittal and submittal log billing transmittals, prepared construction bid packages,

building management, vendor/supplier administration, budgets, travel/accommodations

dispatcher, material and equipment procurement, track daily deliveries, multi-tasking,

preparing/reviewing all project related documents, Receive, process and record all guaranteed,

warranties, etc as required by the contract documents and file or forward as required, Receive all

releases of claims required to recommend partial and final payment to contractors, Receive,

process and record all closeout documents including city building department inspection records

07/2006 -12/2006 Chevron Refinery, Ca / El Segundo, Ca

e Procurement (Contractor position)

Responsibilities included: trouble shooting problems that were occurring with the new Ariba

system. Traveled to different offices training employees to use the new SAP system as well as

Ariba. Data entry, setting up new users, contracts management, closed out all contracts, project

support working in IT department, closing releases, increased and approved spending amounts.

09/2001 - 07/2006 J.C. Rooter & Plumbing, Lomita, Ca.

Office Manager

Duties included screening and dispatching service calls, preparing proposals,wrote contracts for

subcontractors, vendor set up along with invoicing customers and special billing of management

A/R A/P, payroll and commissions for small sales team, special billing of management

companies, keeping data base up to date. Creates and / or collaborates on project schedules and

contingency plans, Customer service, vendor set up, banking,. RFI's, submittals, and permits,

collections, JOC, banking, keeping filing system up, purchasing all office supplies or special

orders.

03/2000 - 09/2001 Irwin Industries, Inc. Long Beach, Ca. NRG Power, LLC

On-Site Secretary

Various office duties which included keeping records of jobs that were being done at El Segundo

& Long Beach plants. Maintained daily logs that included hours for each employee, job codes,

and job numbers for Long Beach & El Segundo. Kept all employee records. Wrote up all accident

reports for both job sites. Assisting in the planning department of NRG. Prepared a weekly and

monthly reports for NRG Accounting Manager., certified payroll for public works projects,Sent

new hires for physicals and drug testing as well as making sure all new employee paper work was

done, closed out all Long Beach & El Segundo work orders and preventive maintenance jobs.

Prepared bid sheets. Ordered parts, materials needed for projects. Meeting minutes, support for 5

project managers, prepared construction bid packages monitoring insurance certificates, ordered

certs, Cost tracking for El Segundo & Long Beach plants outages. Wrote W/O’s, PO’s for both

job sites. Maintained all records for El Segundo & Long Beach job sites.

05/1997 - 03/2000 (Exxon Mobile Refinery) Scott Company of California, Gardena, Ca.

On-Site Secretary

Documentation control, typing, management filing for multiple projects, employees payroll,

answering phones, processed submittals, all monthly billing baseline schedules, daily progress

reports, project log book maintained for Project Manager, minutes for all meetings, maintained

and requested O & M Manuals from vendors according to specifications, certified payroll,

worked closely with the owner company, prepared all PO’s to be paid, dealt with manufacturers

on deliveries, supported Project Manager and Superintendent and four foremen on all project,

purchased all office supplies for multiple offices

Certifications

OSHA 30 Hour Safety Supervisor Training, Anti-Harassment and Discrimination Training,

30 Hour OSHA Construction Training, 8 Hour Safety Course for Supervision, Labor

compliance Certification Program through LAUSD, Recognition of Alcohol and Drug Abuse

Training

Software used

SAP, Expedition,Auto CADD, File Net, File Maker, Microsoft Word, Microsoft Office Suite,

Microsoft XP, Access, Lotus Notes, NIKU, Microsoft Excel, Microsoft Project, PowerPoint,

Act !, Ariba, J D Edwards, Main saver, Quick books, Quick books Contractor, MicroSoft

Project, Citrix, Bid mail, People Soft, Primavera, American Contractor, Adobe Acrobat

Internet Friendly, Adobe Acrobat 9, Outlook Express, Quantum, Various multi-line phone

systems

EXCELLENT REFERENCES FURNISHED UPON REQUEST

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