Customer Service Life Insurance

Location:

Posted:

March 10, 2015

Sharon Blount

Summary of Qualifications

• Combined 10 years-experience in Customer Service assisting in person and by phone,

while working with health and life insurance as well as with recruitment

• 5 years-experience working in call centers, exceeding productivity standards, working

independently to resolve inquiries and complaints, while managing over 100 calls per day

• Advanced knowledge in customer satisfaction to handle escalated calls, provide data,

research and make transfers to other departments

• Managed client lists in insurance at a brokerage firm to enroll in health plans, educate on

products and increase sales by 30%

• Health and Life Insurance licensed in 7 states, certified in the federal market and with

Covered California to process applications for the Affordable Care Act

Skill Set

• Provided outstanding customer service in call centers, brokerage firms, provider relations

recruitment and human resources to process benefit applications

• Increased insurance enrollments by 80% with a call time reduced from 1 hour to 20

minutes

• Multi-task assignments while working with dual monitors in a fast paced environment

• Excellent organizational and time management skills to prioritize workload to maximum

efficiency

• Advanced knowledge of computer systems to navigate Excel, MS Office, Word, Outlook,

Power point and can type at a speed of 40 wpm

• Knowledgeable with HIPAA laws and Privacy Act regulations as it pertains to private

information

Employment History

• Enrollment Exchange Specialist, EHealth Insurance, October 2014 to Current

• Data Entry Clerk, Wollberg Michaelson/Blue Shield, March 2014 to October 2014

• Provider Relations Recruiter, CLC Incorporated, August 2012 to October 2013

• Personnel Processing Specialist, US Postal Service, October 2006 to May 2009

• Distribution Supervisor, US Postal Service, September 1999 to October 2006

• Customer Service, US Postal Service, May 1984 to September 1999

Training Certifications

• Retirement Counselor, Family and Medical Leave Act Certified, Interview techniques and

with the Americans with Disabilities Act

Education

BS Business Management Degree, University of Phoenix, December 2004