Customer Service and Teaching accounting
Resume:
SAWM Raisuddin
**.*****@*****.*** cell: 302-***-****
PROFESSIONAL SUMMARY
Dedicated and enthusiastic professional with two years of experience in undergraduate level teaching in Accounting. Motivated
self starter with experience in Accounting and Customer Service. Proven ability to work with difficult situations and provide a
high level of service to clients. Consistently receive outstanding feedback for group and individual projects. Proven expertise in
establishing rapport and building trust with fellow students and coworkers from a variety of backgrounds. Possess strong written
and verbal communication skills. Advanced skill in Microsoft word, excel, and power point. Basic understanding of Quickbooks.
Passed USA Certification exam of Life, Accident and Health insurance. Affiliate of Association of Chartered Certified
Accountant (ACCA), UK. Currently preparing for CPA exam.
EDUCATION
Wilmington University
Master of Science in Accounting; GPA 3.86; Anticipated Graduation Date: Spring, 2015
New Castle, DE
Accounting Related Projects:
AT&T Individual Project Summer 2014
Description of the firms market, products and financial highlights. Financial statement assessment. Ratio and trend
analysis prepared with supporting analysis. Stock price and EPS analysis. Capital structure analysis and calculated
WACC. Cash flow analysis. Summary of financial condition of firm.
Sears Group Project Fall 2014
Company background and history. Company strategic plans. Industry analysis. Macroeconomic analysis. Analysis of
the Balance Sheet. Analysis of the Income Statement. Analysis of the Statement of Cash Flows. Build a discounted
cash flow analysis to determine the intrinsic value of the firm. Recommendation regarding the equity and debt
securities using financial modeling method.
Southwest Airlines Group Project Spring 2015
Executive summary. Situational analysis. Decision alternatives. Value calculations, scenario and sensitivity analysis
using SWOT, PESTEL, PORTER’S 5 Forces, and Break-Even analysis. Recommendations for the preferred
alternatives.
Financial Training Company (FTC) Kaplan
Qualified Chartered Certified Accountant; 2010
London, United Kingdom
National University, Bangladesh
Master of Accounting; 2001
Bachelor of Law; 2000
Bachelor of Commerce; 1996
RELATED EXPERIENCE
Fulton Bank; Wilmington, DE
Bank Teller/Customer Service Representative; Feb 2014 to Present
Responsibilities
• Perform accurate cash and noncash transactions including deposits, withdrawals, and bill payments.
• Create and generate reports for internal purposes.
• Provide excellent customer service support for client questions and concerns.
• Maintain responsibility for cash drawer and follow proper balancing procedures.
• Meet referral goals established for each quarter by making product suggestions to clients based on their need.
• Ensure compliance with security and audit procedures.
TD Bank; Hockessin, DE
Customer Service Representative; July 2012 to June 2013
Responsibilities
• Provided customer service support to open bank accounts and assist with customer banking inquiry.
• Assessed customer information and suggested appropriate product that meets their financial objectives and needs.
• Assisted supervisor to audit the vault.
• Provided sound advice at every customer interaction to create a positive customer experience.
• Ensured cross-selling of products to provide multi-services for customers and make referrals to co-workers.
TEACHING EXPERIENCE
St. Peter’s College of London; London, UK
Financial Accounting Lecturer; August 2011 to December 2011
Responsibilities
• Motivated and prepared students for Chartered Certified Accountant exam through in-depth lectures and
discussions.
• Lectured and communicated effectively with students from diverse backgrounds.
• Inspired students to translate their academic interests into the real world by taking positive actions.
• Initiated thought-provoking classroom discussions to help students develop their critical thinking abilities.
• Kept abreast of developments in the field by reading current accountancy journals and attending
professional conferences.
• Prepared weekly quiz with similar format of Chartered Certified Accountant exam.
Central Women's College; Dhaka, Bangladesh
Introductory and Intermediate Accounting Lecturer; June 2002 to December 2002
Responsibilities
• Tackled a teaching load of 4 undergraduate accounting and management courses each semester.
• Maintained thorough records of student attendance.
• Reserved strong ties with alumni to foster long-term philanthropic support with the school.
• Offered a wealth of knowledge in the development and implementation of educational technology tools and applications
in the classroom.
• Provided personable education to inspire students to achieve personal and academic success.
• Prepared tests and graded exam paper for each course.
OTHER EXPERIENCE
United States Postal Services (USPS); Wilmington, DE
Sales Service Associate; June 2013 to Feb 2014
Responsibilities
• Provided sales and customer service support by greeting customers and completing customer transactions.
• Reviewed and ensured customer prepared postal forms are accurate and contain all required information.
• Organized and divided mail in different categories based on mailing address.
• Promoted products based on customer needs and provided additional information about product features, incentives, and
services to the public.
• Maintained appearance of retail area by setting up, arranging, and replenishing displays, selling areas, work stations,
storage areas and merchandise racks.
• Verified and recorded sales floor inventory; brings inventory discrepancies and reports to the attention of the appropriate
supervisor.
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