Customer Service Manager

Chris O'Brien

**** ******** **.

Burlington, ON Primary Phone: 905-***-****

L7M 1Z6 **********@*****.***

SUMMARY

I have business management & logistics experience in various fields and I

am currently seeking full-time employment.

WORK EXPERIENCE

July 2008 - Present

Securit/Shred-it Canada

Oakville, Ontario

Operations/Logistics/Customer Service Manager

. Oversee all functions of day to day operations

. supervisor of on route Customer Service Representatives

. supervision of in house employees and procedures

. logistical planning of routes and dispatching for the GTA

. creating and revising operational SOPs

. administrative functions - payroll, employee evaluations, weekly

operation reports, P&L

. recruiting, human resources

. responsible for creating and conducting weekly meetings

. tasked with operating within budget

August 1999 - July 2008

Fedex Ground

Stoney Creek, Ontario

P & D Service Manager

. management of delivery operations

. contractor relations

. logistic planning of routes & dispatching

. administrative functions - invoicing, payroll

. recruiting, human resources

. trained to assess driving

. responsible for weekly safety meetings

. chairman of health & safety committee

. AS-400 and Office programs

1995 - 1999

Rayside Balfour Trillium Fitness Centre

Azilda, Ontario

Co-Manager / Trainer

. administration & accounting of centre membership

. assessment, design & execution of personal fitness programs

. overall facility supervision

EDUCATION

1994 - 1997

Cambrian College

Sudbury, Ontario

Fitness & Leisure Management

Business Diploma

. accounting, marketing, business management, design & programming of

fitness programs

. leadership skills, computer skills

. anatomy, physiology, nutrition

. chairman of fundraising project - Cambrian Wellness Program

. graduated on dean's list

1994

Chelmsford High School

Chelmsford, Ontario

OAC Diploma

. advanced courses included mathematics, sciences, computers

ADDITIONAL SKILLS & ACTIVITIES

Leadership Training

Class G Driver's License

First Aid & CPR Certificate

Forklift License

Awarded many fitness & sports accreditations

VOLUNTEER EXPERIENCE

Rayside Balfour Trillium Centre

Cambrian College Peer Tutor

Coach of Junior & Senior Men's Basketball

ADDITIONAL INFORMATION

References available upon request

Contact this candidate