Customer Service Sales

AILYN MALAGA LUTERO

Date of Birth: May **, ****

Gender : Female

Age: 32

Email: ***********@*****.***

Skype: ************@*****.***

Philippines Address : #03 Lumbayao St. Pilar Village Las Pi as

Contact No: +639*********-Phil.

+639*********-Phil.

Career Objectives

Improve my knowledge and skills in the field of my education and experience

to able to contribute certain business goals and objectives for the success

of the company in the future.

Employment History

Company : Octagon Computer Superstore Philippines (SM

Megamall, Philippines)

Length of Experience : (April 2006 - October 2013) 7 years Regular

Employee

Position : Cashier / I.T. Retail Sales /Customer

service

Cashier

. Record invoices and arrange payment.

. Prepare regular reports and summaries of

accounting activities.

. Verify recorded transaction and report

irregularities to management.

. Maintain accounting records by making copies,

filing documents.

. Maintains accounting database by entering data

into the computer.

. Protects organization's value by keeping

information confidential.

. Handling all Credit Card Payment Transaction

and Cancellation.

. Receive payments by cash, cheques, credit card

etc.(MYOB).

. Reporting discrepancies and problems to the

supervisor.

. Maintain the cleanliness of the assigned area.

. Manage inventory of office supplies, stationery

and initiate orders.

. Assist and support administrative staff.

. Assist administrative manager in handling

administrative operations.

. Greet clients and visitors and resolve their

inquiries.

. Assist accounts department in accounting

functions.

. Perform daily clerical duties such as answering

and screening telephone calls; taking messages;

sorting and distributing incoming mail and

faxes; copying and collating; and other routine

duties necessary to assist senior personnel and

departmental management.

I.T. Retail Sales

. Retail various IT Products release in the

market.

. Assist and educate the customers how to use the

IT Product purchased.

. Attaching price tags and product details of the

IT Products.

. Keeping up to date prices and promos of all IT

Products.

. Attend seminars for product knowledge of the IT

Products.

. Assist customers to find their necessary IT

Products.

. Involved in managing stocks of IT Products.

. Maintain the displays of the IT Products in

proper and visual.

. Assist customer's inquiries and concerns

regarding the IT Product.

Company : Caritas Health Shield (Libis Quezon City,

Philippines)

Length of Experience : (Nov 2005 - April 2006) 6 months Contract

Position : OutBound Customer Service

. Perform outbound calls for Insurance.

. Encourage clients to avail insurance.

. Responsible in verifying client's information.

. Assist customer inquiries and complaints.

Company : Armando Caruso / Pierre Cardin (Iloilo City,

Philippines)

Length of Experience : (Jan 2005 - July 2005) 6 months Contract

Position : Sales Promoter

. Promote and Sell Handkerchief.

. Manage Weekly Sales Report and Inventory.

. Assist costumers on their needs .

. Coordinate with the designated mall and head

office.

. Maintain the cleanliness of the assigned area.

Company : Sharp Service Center (Iloilo City, Philippines)

Length of Experience : (July 2004 - Jan 2005) 6 months Contract

Position : Front Desk Officer / Receptionist

. Answering telephone calls and receives

important messages.

. Greet clients entering establishment.

. Assist inquiries and concerns of the clients.

. Monitors client's access and maintain security

awareness.

. Provide general administrative and clerical

support.

. Prepare necessary documents.

. Receive and sort mails and deliveries.

. Manually records clients that entering the

establishment.

. Organize room booking for a meeting.

. Co-ordinate meeting arrangement and

appointments.

. Monitors inventory in the assigned area.

. Maintain the cleanliness of the assigned area

Personal Abilities

. Ability to motivate other

. Ability to lead a team

. Ability to interpret information

. Ability to multi-task

. Ability to prioritize and manage time well

. Ability to accept responsibility and to make decisions

. Ability to handle pressure with patience

. Ability to learn faster.

Academic Background

Primary Education : Malublub Sinuagan Elementary School,

Philippines

Secondary Education : Botong Cabanbanan National High School,

Philippines

Tertiary Education : University of San Agustin Iloilo City,

Philippines

(Bachelor of Science in Biology)

References

Michelle Sibingan

Position : Cashier

Company : OCTAGON COMPUTER SUPERSTORE

Address : SM Muntinlupa, Philippines

Contact Number : +639*********

Mr.Leonardo Reyes

Position : BRANCH COORDINATOR

Company : Proton Microsystem INC.

Address : 141 Rumualdes st.Ermita Manila

Contact Number : 6315476

Ma.Pilar Cuison

Position : Manager

Company : Octagon Computer Superstore

Address : SM Megamall Branch Mandaluyong, Philippines

Contact Number : 6316945 / 6315476

Contact this candidate