Manager Human Resources

DOLORES M. AGUIRRE-GARCIA

*** ********** **. ***. ***, Brooklyn, NY 11201

Home: 718-***-****, Mobile: 917-***-****

*********@*****.***

PROFILE SUMMARY

Highly competent, focused and results-driven professional: Comprehensive experience in Operations,

Human Resources and Project Management. As well as a respected leader and self-starter with documented

positive results.

PROFESSIONAL EXPERIENCE

NYC Department of Health and Mental Hygiene, New York, NY 2009

– 2011

HR and Operations Senior Project Manager (Contract under NY State Research Foundation for Mental

Hygiene, Inc.) additional to the projects listed below, I managed the following projects: The

relocation of bureau to Long Island City, paperless initiative, Bureau events and multiple work

group projects from the Bloomberg administration.

Human Resources

• Consulted throughout the mergers of Bureaus and Agencies while delivering cross-functional training within

and outside departments. As well as responsible for the full-cycle recruiting and hiring functions for all levels

within Bureau.

• Built relationships with management by maintaining communication to identify current and projected needs.

• Coached and influenced hiring managers throughout hiring process while implementing final decisions in a

timely manner.

• Managed and wrote job descriptions, candidates employment and salary justifications and employment

verifications.

• Frequently studied market and latest technology to meet both the organization and top candidates needs.

• Made use of all available technology and systems to make certain data integrity to track relevant recruiting data

in a concurrent environment (reporting).

Contract Project

• Spearheaded office and bureau strategic planning efforts: reviewed policies and procedures and presented

proposals to management regarding operations improvements relating to contract processes.

• Directed and led provider contracts process, served as the primary contact between key internal and external

liaison in administration of program budgets and scopes, Memorandum of Understanding (MOU) and Request

for Proposals (RFP’s).

• Assured vendors were in compliance with government policies and that submittals required documenting the

contract process were accurate, including workers compensation, certificate of liabilities and MWBD certificate.

• Ensured internal contractual compliance was in accordance with contracts, finance and legal departments while

identifying key vendor deliverables, establishing provider performance metrics, and implementing supporting

data collection infrastructure processes.

• Utilized and applied existing contracts requirements to offer buyer and seller with guidelines in overseeing

contracts for significant purchases or acquisitions.

Federation Project

• Assessed Citywide Council meetings and served as the liaison between clients, providers and the Mental Health

Agency.

• Worked closely with clients (consumers), providers, and all key stakeholders within the Agency to identify and

maximize opportunities to improve council meetings among our five boroughs. Which successfully addressed

issues and gaps in the delivery of mental health services to facilitate cross-system collaboration among agencies

on mental health issues and available services.

Bender/Helper Impact, New York, NY 2006

– 2009

Operations Manager

• Supervised (direct and indirect) a team of 15 employees, IT, accounts payable, accounts receivable and billing.

• Assured the agency was in compliance with NY labor laws.

• Administered new hire orientation, performance evaluations and benefits.

• Managed Benefits including "open enrollment" process within the directed time frames. Established new

performance evaluation and tracking procedure, which increased employee satisfaction - improved morale by

70% and reduced employee turnover by over 50% - decreased recruiting cost by 50%.

• Conducted extensive recruiting as sole recruiter accountable for filling over 100 technical, professional and

management positions in the first year of employment.

• Reduced vendor cost by consolidating and renegotiating contracts. Successfully maintained contracts renewals

within 1.5% increase per year a savings of over $1.5 millions.

• Oversaw over 20 client events and over 10 internal corporate events yearly: Negotiated best rates with suppliers

and vendors ensuring a reasonable purchase price while maintaining operations.

ThyssenKrupp Elevator, New York, NY

2001-2005

Human Resources Manager - North East Regional Office (2002 – 2005) 2002 In conjunction with Ops position

below.

• Oversaw and led extensive recruiting for filling over 250 + technical, professional and management positions.

• Reviewed and managed job descriptions, headcounts and terminations, assuring it aligned with corporate and

state policy. This included certified payroll in accordance with Davis-Bacon Act and Wage Decision and

complying with company’s Affirmative Action Plan.

• Managed and prepared union employee’s payroll and performance evaluations for both office and union

employees. In addition, monitored and evaluated office employee attitudes and morale to ensure an optimum

working environment.

• Attended all Regional Human Resource Conferences and company Train the Trainee Meetings.

• Developed and delivered classes in intermediate level PowerPoint and Excel for professional development of

employees. Also, rewrote employee’s handbook, manuals and training books.

• Used knowledge of company “Policy and Procedures” to monitor complaints from employees and customers,

which enabled troubleshooting and problem solving.

• Responsible for all HR and finance reporting, for review and approval.

Senior Office Operations Manager (2001 – 2003)

• Supervised a team of 20 employees who worked with me in the following departments: payroll, accounts

payable, accounts receivable, billing, and purchasing (parts and inventory). I as well oversaw productivity and

P&L within each department.

• Reduced vendor cost by consolidating and renegotiating contracts. Successfully maintained contracts renewals

within 1.7% increase per year, a savings of over $80,000 within the first year.

• Established monthly payment, posting and designated check transactions audits that recovered erroneous

payments.

• Reduced inventory by planning, directing and overseeing purchase activities.

• Reorganized chaotic departments such as billing - streamlined all areas and reduced extensive delinquency

backlog by 70%.

• Reviewed and approved corrected insight reports (Oracle) at month-end such as purchase journal and aging

reports, which prevented 90% in write-offs. In Addition, prepared accruals and researched excess and loss of

cost by conducting weekly department and branch meetings to investigate, review reports, and follow-ups.

2

• Supervised and reviewed the work of fiscal and clerical personnel in making entries, reconciliations, and

performing other fiscal record keeping work. Also, implemented protocols that notably increased employee

accountability.

• Managed regional and branch offices SG&A budget; identified and limited capital expenditures to budget.

• Managed start up of new facility: worked with construction, furnishing, developing new departments and

transferring departments.

EDUCATION, TRAINING AND CERTIFICATIONS

Nyack College, New York, NY

Bachelor of Science in Organizational Management and Leadership

GPA: 4.0 / Omicron-PSI Honor Society

Company Sponsored Professional Development Seminars And Workshops, New York, NY

Human Resources (2003-2010): Accounting (2001-2011): NYC Procurement Training

Payroll, Tech to Manager, Accounts Receivables, Institute (2010-2011): City

Interviewing Do’s & Don’ts, Payables, Contract Management and

Documentation, Legal Inventory/Purchasing, and Epidemiology Courses (60 cr.)

Bookkeeping/Cash Control

TECHNICAL SKILLS

• Office Applications: Microsoft Office: PowerPoint, Excel and Microsoft Word: Advance, ACT, Adobe

software’s, Visio, Applicant tracking software’s.

• Accounting / HR Applications: QuickBooks (basic), Oracle, SharePoint, AS 400, Arev, P&L Pos System,

QWS, JD Edwards, Ceridian, Insight Reports, FMS, ASG Reports, FileMaker Pro, FCMS, and Applicant

Tracking Systems (ATS)

• Internet/Email Applications: Internet Explorer, Chrome, Firefox, Safari, Outlook, and Entourage and all social

media sites

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