Customer Service Assistant

SASIHARAN THURAIRAJAH

***-***, ******* ****. ***********, ON M1J-1J3

Phone :647-***-**** ● Email: *********@*******.***

OBJECTIVE

To obtain a position as Customer Service Representative where I can properly utilize my communication and

organizational skills while taking on new challenges and providing the highest possible level of customer

service to client

CORE COMPETENCIES

Deposits/Withdrawals Advances Handling Communication Skills

Accounts Balancing Mortgage Guidance Organization & Planning

Financial Analysis Maintains confidentiality Attention to details

Merchant Transactions Stress Tolerance Team Player

HIGHLIGHTS OF QUALIFICATIONS

Successfully completed working in different settings such as, Law firm, Lyca Mobile, Imma Trading

Ltd. and State Bank of India

Exceptional administrative, analytical and excellent customer service skills for more than 6+ years

Established excellent customer service with good communication skills which have been acknowledged

by managers and customers

Fluent in English and Tamil

Skilled in use of computers and various automated financial software such as QuickBooks and ACCPAC

Possesses deep expertise in processing financial transactions, handling customers and foreign currency

accounts management

Committed and motivated learner with excellent critical thinking.

Worked effectively with other members of the team to provide best customer service

EDUCATION

Diploma in Business and Accounting

January 2015

Centennial College, Toronto, ONT

Relevant courses: Taxation, Simple Accounting, Business Law, Microeconomics, ACCPAC, Payroll and

QuickBooks

Diploma in Animation & Graphic Design

September 2006 Areana Multimedia, Chennai, India

WORK EXPEREINCES

T.Jegatheesan s Law Firm (Accountant Assistant), Toronto

January 2011- Present

Responded to inquiries and provided information of products to customers both in person and via

telephone

Listened, understand and resolved customers’ needs

Prepared account receivable

Extensively dealt with the customers to handle debt collection and to resolve problems in the debtors

section

Advised and educated customers on their questions to ensure high level of customer service

Completed the monthly and daily bank reconciliations

Prepared client’s documentation and regards of purchase and sale of properties

Dealt with clients and scheduled/amended appointments for the clients over the telephone and in person

to fulfill their needs

Prepared and sent final reports regarding mortgages to banks and mortgage companies

Handled book keeping, account reports, and completed bank deposits

Phone :( 647) -227-5606 Sasiharan Thurairajah Email:

*********@*******.***

Managed all aspects of billing, accounts and payroll activities.

Obtained discharges of mortgage loan various solicitors, bank and mortgage companies.

Prepared billing invoice and paperwork related to house insurance

Familiar with using the Conveyance Software.

Lycatel Canada Inc. (Sales and Accountant Assistant), Toronto

May 2013 – January 2015

Responded to inquiries and provided with valid information about products to customers in timely

manner

Provided supervisor with collections of cash, receipts, register tapes, checks credit card receipts,

coupons, regarding Lycatel products with supporting documentation to ensure that all funds and

transactions balanced at the end of shift

Efficiently answered all telephone calls in a prompt, clear and friendly manner, and satisfied customer’s

needs

Preparing account receivable and completing bank reconciliations daily basis

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency such as debt collection

Provided customer service on product upgrades

Helped with Annual and Monthly Budget preparation

Imma Trading Company Ltd -Administrative Assistant, Toronto

January 2010 – April 2011

Assisted in the preparation of annual budgeting process and reports

Completed the monthly bank reconciliations

Helped in the monthly closing of the books of accounts

prepared Budget – helping in the monthly & annual administration budget preparation

Expenditure Analysis and Variance Analysis

Co-coordinated with banks and many other external organizations for the smooth running of the

financial department

Tracked and maintained accurate staff expense reports

Filed personal records of staff

Prepared weekly confidential sales reports for presentation to management.

Managed the internal and external mail functions and Conducted maintenance and service calls.

Scheduled client appointments and maintained up-to-date confidential client files

State Bank of India- Life Insurance Agent and Customer Representative, India, Chennai

February 2002- March 2006

Responsible for walk in customer request adhering to bank security and operational procedures

Participated as an active team player of the credit control process

Extensively dealt with the customers to handle debt collection to resolve problems in the debtors section

Prepared Monthly Debtors Ledger

Responsible for the transactional needs of the customers

Prospecting referrals to branch personal banking officers

Soliciting for new referrals for the personal bankers at the branch

Co-ordinated with agencies and helping internal and external auditors to reconcile the problems in the

debtors sections

References Available Upon Request

Contact this candidate