Customer Service Marketing

Sofija Zarev ******.*****@*****.***

**** * ***** *****, ********* 803-***-****

EDUCATION

BA Business Administration, concentration in Marketing

Columbia College (Columbia, South Carolina) - December, 2014

BA of Arts in Business Studies, concentration in Marketing Management

Metropolitan University (Belgrade, Serbia) – February, 2012

SKILLS

Practical implementation of Consumer Behavior, Research Methods and Computer Applications skills

during the in class project.

Technical Skills: Proficiency with Microsoft Office (Word, Excel, PowerPoint, Publisher, & Outlook),

Jenzabar (Higher Education Management Software), Active Directory, QuickBooks

Multilingual with excellent written, verbal, and writing skills in English, Spanish, Serbian, Croatian and

Bosnian

EXPERIENCE / INTERNSHIPS

IT Services Assistant - Columbia College

January 2014 - January 2015 (Columbia, South Carolina)

Provided key customer service support regarding online services at Columbia College

Lead support for students, resolving campus tech issues

Analyzed student information and researched database to provide efficient solutions

Tracked students ability to access required software applications

Marketing Coordinator - TopSpin Racquet and Swim Club

August 2014 - December, 2014 (Lexington, South Carolina)

Create, deliver, edit, and optimize marketing materials (utilizing Publisher and Illustrator applications)

Ensured all messaging and content are consistent with marketing campaign

Managed and delivered content via LinkedIn, Twitter, Facebook, email, and direct mail

Developed social media content for all members and non-members

Recruiting Assistant - College Star Recruiting Agency

May, 2011- December, 2013 (Part time-Belgrade, Serbia)

Recruiting high-school athletes-students from Southeastern Europe to play collegiate and high-

school sports.

Promoting and presenting College Star Recruiting services in high schools in Serbia

Marketing research

Helping students obtain valid visa at US Embassy

Helping student to register and prepare SAT and TOEFL

Marketing Internship Program - Metropolitan University

March, 2011 - May, 2011 (Belgrade, Serbia)

Developed and presented a marketing presentation of Metropolitan University

Lead in maintaining the official University website (edits, changes, updates etc.)

Researched, analyzed, and provided an overview on working programs for prospective target groups

Assisted with the online Advertising through public networks

LEADERSHIP ACTIVITIES AND AWARDS

Member, Columbia College Tennis Team 2012 - 2014 (#1 player all seasons)

Member, Marketing Club 2011 - 2012 (Metropolitan University Belgrade, Serbia )

Voluntary B2B corporate sales - Planet Company 2010 Nis, Serbia

Contact this candidate