Customer Service Management

EASTLY LEWIS

**** *. ******** **

773-***-****

Chicago, IL 60621

************@*****.***

OBJECTIVE

To acquire and maintain a position within an organization that is dynamic, fast paced and

challenges my education, skills and experience that will allow me to effectively utilize my

leadership, communicative, and interpersonal skills to greatly improve the organization's

primary objective.

QUALIFICATIONS

• Achieved Dean's List during 2012 and 2014

• Obtained a GPA of 3.58

• Received employee of the month 3 times

• Recognized for outstanding customer service with Access Credit Union

EDUCATION

Bachelor's of Science in Business Administration Concentration in Management

August 2014

Colorado Technical University

Colorado Springs, CO

• Graduated Cum Laude

• Relevant coursework: Career Planning and Management, Psychology, E-

Business including B2B and B2C, Project Risk Management, Statistics,

Marketing and Building Effective Teams.

• Extensive training in global and international business practices, customs and

cultures.

WORK EXPERIENCE

Branch Manager

03/07-04/13

Access Credit Union

Chicago, IL

• Directed the day to day operations of a consolidated branch.

• Managed, trained and supervised two full-time and one part time

employee in proper procedures.

• Ordered funds to meet the responsibilities of the branch and its customers.

• Exceeded company standards dealing with frequent computer downtime.

Loan Officer/Visa Coordinator

05/90 - 03/07

Access Credit Union

Westchester, IL

• Approved and disapproved consumer loans based on creditworthiness and debt

ratio.

• Solicited loans and increased sales through promotions, incentives and approvals.

• Approved and disapproved Home Equity Lines of Credit and Visa Lines of Credit.

• Processed Visa payments, issued debits or credits based on merchant’s decision

also worked with PSCU merchant processor to correct errors and resolve customer’s

complaints.

Teller, Teller Supervisor

12/83-05/90

Access Credit Union

Westchester, IL

• Enhanced customer relationships through personal attention.

• Managed, trained and supervised a line of three Tellers in regulations and

procedures.

• Handled the clearing and returns of share drafts as related to customer checking

accounts.

•

Eastly Lewis

ILLINOIS NOTARY ASSOCIATION

Notary Public for the State Of Illinois

Contact this candidate