Service Quality
Resume:
Bernard Frost
Livonia, MI ***52
*******@*********.***
WORK HISTORY
Oct 2014 – Present Package Handler
FedEx, Livonia, MI
Responsibilities:
•Preload package cars
Nov 2005 2010 Driver
UPS, Wixom, MI
Responsibilities:
• Pick up and delivery of goods/products to residences/businesses
Jul 2000 2005 Supervisor
Behr America
Webberville, MI
Responsibilities:
• Increase production rates
• Enforced a strict quality policy
• Implement continuous improvement strategies
• Internal audits
Achievements:
• Certified ARC in Windows and Excel
• Trained in techniques for empowered workforce
• Emphasized on problem solving
• Compliant with MIOSHA health and safety
• Certified in CPR and AED
• Recognized for 15 years of service
• Named for outstanding performance
Jul 1988 Jul 2000 Team Leader
Behr America
North Charleston, SC
Responsibilities:
• Supervise large production team
• Insure quality standards
• Perform trouble shooting
• Facilitated communication
Achievements:
• Reduced Scrap reduction by 20%
• Recognition for 10 years of service
• Improved production procedures
Jan 1987 Jul 1988 Police Officer
North Charleston Police Department
North Charleston, SC
Responsibilities:
• Protection of life and property
• Compliant with state regulations
• Enforcement of laws
Achievements:
• Recognized as officer of the month
• Received North Charleston commendation
Aug 1985 Jan 1987 Deputy Sheriff
Charleston County Sheriff Department
Charleston, SC
Responsibilities:
• Execution of warrants
• Performed court security
• Transportation of prisoners
Achievements:
• Awarded Charleston's departmental commendation
EDUCATION
Apr 1983 Aug 1983 Criminal Justice Academy
Charleston, SC
Certification in Law Enforcement
Aug 1978 Jan 1983 Knoxville College
Knoxville, TN
GPA: 3.0
Bachelor of Psychology
SKILLS
• Strong negotiation and interpersonal skills
• Use and application of personal computers
• Full clean driving license
• Programmable Controller Training
• Internal Quality Auditor
• Personal Index Expert
• Certified in Lean Manufacturing
REFERENCES Available on request.
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