Customer Service Sales

Vidhi Doshi

**** ********* ****, ******, ** - ***52

Mobile: +1-469-***-****

E-mail: ***********@*******.***

• 10 years of office/customer relations experience in high call volume and face-to-face request

environments

• Excellent communication, time management and customer assessment skills

• Exercise independent judgement, decision-making, and problem solving skills

• Disciplined with positive attitude towards work and able to perform under pressure and meet target

deadlines.

• Multi-lingual, quick learner and adaptive

PROFESSIONAL EXPERIENCE

FOH/ Facilities Administrator, Bloomberg - London Dec 2013 – August 2014

• Dealt with email correspondence from internal and external clients, creating an outstanding first

impression of the company for visitors and clients. Setting up a lively environment at busy reception,

seeing up to five hundred people per day. Greeting guests warmly and connecting them quickly to their

hosts.

• Raise purchase orders and run reports to compile data for senior managers.

• Oversaw the in-house ticketing system to ensure quick response to employee queries and demands

for assistance and directing them to correct member of operations.

• Manage employee desk location database, move and assign new desk locations for hundreds of

employees at a time.

• Manage training room booking requests and resolving any conflicts.

• Oversee the reception team rotation round the year and ensure adequate coverage during peak

hours and large events with available staff.

Front of House List/Reception/Post Room/Badge Administrator, Bloomberg - London Jul 2009 – Nov 2013

• Key responsibilities included meeting and greeting clientele, arranging guest list for tours, training,

seminar and events, ordering and restocking stationary, distributing mail and arranging couriers.

• Answer incoming calls professionally and transfer them to appropriate staff.

• Resolve client and contractor requests using Bloomberg terminal. Prepare periodic reports and

presentations.

• Print and create badges for clients/contractors/staff and giving access to all EMEA staff, maintaining

and updating existing database in Microsoft Excel.

• Perform PA duties such as responding to emails, correspondence and diary management.

Allocating tickets to appropriate departments for prompt actions.

Court/Corporate/Reception/CCTV Officer, MITIE - London Mar 2009 - Jul 2009

• Temporary contractors with Inner London Crown Court, DDB London, Whips Cross, Barclay’s,

Hayward Gallery, Welcome Trust, Accenture, UBS.

• Operate switchboard and perform reception duties with high level of customer service to staff and

visitors at all times.

• Carried out regular checks, to ensure a safe and secure environment, recording maintenance issues

and potential breaches of security or unusual occurrences in the ‘Daily occurrence book’.

• Ensured an effective and attentive monitoring of the CCTV system in compliance with the

standards.

Team Leader/Administrator of Grocery Online, Sainsbury’s - Newbury Park, London Oct 2005 - Mar 2009

• Ensured online customers received best chosen products thus delivering quality shopping experience,

managing 45 staff at time which included shoppers, drivers and lane marshal, running everyday report i.e.

sales, productivity and complaints using various MS office programs.

• Produced and managed daily departmental records and reports, set up and maintain online shopping tool.

• Managed staffing issues like leave and attendance management, motivating staff on day-to-day basis,

attending interviews, appraisals, performance reviews, performance management, providing new hire and

refresher trainings and exit interviews. Served as a link between management and employees by handling

questions, interpreting and helping resolve work related problems.

• Made invoices for customer and allocated driver’s manifest.

• Performed administrative and secretarial duties including scheduling personnel, team briefing and managed

stationery/equipment.

• Answering a wide variety of customer queries about Sainsbury’s products and services, fraud orders and

online account management.

• Met sales targets always striven for better sales targets. Analysed sales figures and created forecasts for

future sales.

Sales Assistant, JIG (Just Interesting Gifts) UK LTD. – Acton Oct 2005 – Apr 08

• Managed stock levels and made decisions regarding stock control. Managed daily cash and banking duties.

• Meet and greet clients, issue I.D, JIG account setup and perform reference check for new clients.

• Answering customer calls, maintaining a welcoming reception area and serving refreshments to the clients.

• Creating attractive display of merchandise across the store.

Telemarketer (Customer Service Assistant), AIRTEL LTD - Mumbai (India) May 2004 May 2005

• Explaining products, services, prices and answer questions from customers.

• Managing existing customer accounts and making new customers.

• Scheduling the potential appointments for sales representatives with prospective customers or for

customers to attend sales presentations.

• Conduct client and market surveys in order to obtain information about potential customers.

EDUCATION & TRAINING

USA Bachelors of Business Administration concentration Management Feb 2015

UK Bloomberg Terminal Training Feb 2014

UK NVQ Business and Administration Jun 2013

UK Chartered Institute of Personnel and Development HR – Level 3 Jun 2013

UK Bloomberg’s In House Training – Badge Administrator Aug 2009

UK First Aid Training Sept 2008

UK Reed (Dockland): Office Professional Course Jun 2007

UK Sainsbury’s In House Training – Supervisor Level Oct 2005

India G.N. Khalsa University (Mumbai): Bachelors in Arts major Economics June 2003 - Sept 2005

LANGUAGES

● English ● Gujarati ● Hindi ● Marathi

VISA Requirement: H1-B

Contact this candidate