Customer Service Project
Resume:
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Schmidt, Michelle
Sugar Land TX 77498
Phone: 713-***-****
E-mail: ********@*****.***
Education:
Short Courses: BCIS computer class, specializing and working specifically
with Microsoft office 2010 and Windows 7. I – Paralegal Classes – Speech – Typing speed 55 WPM
EMT Basic – Sociology - San Jacinto College Central Campus – 2007
High School Diploma – Deer Park High School – 2005
Experience
Technical Aide with responsibilities of reconciling P&IDs and equipment
lists. She is experienced with maintaining effective and correct tracking of logs for
documents moving hands or on a schedule. She is effective at communicating with
Document Management and Procurement. She keeps up-to-date information in JPI that is
easily accessible if needed by other disciplines or persons. She also has great
communication with her team, other disciplines, project, and clients, and keeps record of
such communication when necessary. She has working knowledge of JPI and Microsoft
Office as well as Adobe.
Document Management (Temporary Assignment) - 07/31/2014 –Current
Jacobs Engineering
Manage documents submitted by the vendor and submit them to the client – BP Whiting. Upload them
into JPI and put them into squad check. Receive, upload and divide vendor data books, print and issue
them to the client and to the engineers to verify documents are correct and approved before shipment.
Mechanical Technical Aide- 02/2014-07/31/2014
Jacobs Engineering
Mechanical Technical Aide, Revamp and Tower Project, Flint Hills Resources, Pine
Bend, Minnesota. Responsibilities included squad check of vendor documents,
conversation between client and engineers, and contact between document
management and expediting; keeps track of all incoming and outgoing documents from
the vendor as they are circulated from discipline to discipline for review; kept track of the
weekly hours charged on the project for each Mechanical Unit.
Mechanical Technical Aide – 12/02/2013 – 07/31/2014
Jacobs Engineering
Mechanical Technical Aide, East Plant Domestic Crude Project, Flint Hills Resources,
Corpus Christi, Texas. Responsibilities include updating equipment lists, requisition list,
project database, and liaison between Mechanical and Process; assisted engineers with
putting together files for their requisition packages, assisted in group communication,
safety topics, and was the go-to person for any Microsoft Office help.
Previous Work History:
Roberts Carpet and Fine Floors –
• Answered multi-lined phones, files, fax, office supply inventory, Data Ent ry, Purchase orders,
C redit Checks for large clients, Accounts receivables and payables on the Platinum system.
Gardner and Martin Inc – 2009
• Answered multi-lined phones, sales, customer service, filing, faxing, handled one of the largest
accounts and was responsible for all their sales and items needed as well as their contracts,
small amounts of bidding for new accounts.
Various Restaurant Businesses: 2002-2012
• Papa Johns Pizza – Shift Lead/Supervisor
• Gringos Mexican Food
• Salt Grass Steak House
• Golden Corral
Accomplishments
M y accomplishments include – successfully learned to manage large clients in very minimal
amounts of time, learned to adapt quickly to new environments and change and became a quick but
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Resume: Schmidt, Michelle
successful learner and employee.
D uring my period at Jacobs, I was part of the Safety committee and Part of the United Way
Committee. Completed all safety skill requirements needed such as defensive driving, beyond zero
o rientation and continue to fulfill those on a daily basis. Produced completed satisfactory work
w ith little to no supervision.
Referrals upon Request:
Vitaly Zaretsky - 832-***-**** –Document management Project lead – BP Whiting
Alan Triana - 281-***-**** – Document Management Sub Lead – BP Whiting
Gordon Hendley - 281-***-**** – FHR Pine Bend – Mechanical Super Lead
Page 4-713-***-****
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