Customer Service Sales

Jean Roseau

**** ****** ****

Brooklyn, NY *****

Mobile: 917-***-****

Email: *********@*****.***

OBJECTIVE Secure a position with a leading organization that will lead to a long term career

relationship.

QUALIFICATIONS

● 15 years of Tech/Customer service experience.

● Excellent written and verbal communication skills,

with an eye for detail.

● Extremely productive in a high volume, high stress,

environment.

● Highly productive in the use of Microsoft Office

applications. Self-starter with a can do attitude.

EDUCATION

09/98-05/01 State University at Canton College of Technology Major:

Liberal Arts in Applied Science,

EMPLOYMENT

7/14/09-10/10/14 Technical Operation Services, EVO Merchant Solutions, Melville, NY

● Identified constant problem solving system issues,

with recommendations to management.

● Conducted readiness of file builds all credit card

terminals and POS systems requested via email

● Trained regular and new employees, assisted in the

development/writing of employee manuals

1/14/08-7/14/2009, Technical Support, EVO Merchant Solutions, Melville, NY

● Troubleshoot, and analyze related issues with credit

card machines such as, Hypercom, Nurit, and Omni

and others.

● Determined appropriate file system and configure

software applications for the supported POS systems

● Provided customer service and support within the

guidelines of technical support

04/05-09/07 Cablevision Customer Relations Coordinator Woodbury, NY

● Duties included, answering customer queries,

problem solving and providing detailed information

on new products.

● Provided assistance and resolved technical issues on

all 3 services (Phone, Cable, Internet) troubleshooting

via the phone.

● Prepared reports and performed other administrative

duties as needed.

08/04-04/05 Client Associate/Teller JP Morgan Chase New York, NY

● Processed customer financial transactions within

assigned limits and established guidelines.

● Participated in promotions and sales activities to

ensure the Bank's growth.

2/03-8/04 Cross-Sell Financial Advisor, Citibank Sales and Test Center, Melville. New York

● Provided support to the sales team, ensuring all sales

and service objectives were met.

● Performed market research amongst client base to

seek feedback on sales techniques, follow-up methods

and quality of after sales service.

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