Customer Service Administrative Assistant

KAREN S. LANDIS

*** ******** ******, ***. **, Lancaster, PA 17603

*******@***.*** 717-***-****

SKILLS

Computer Office Business

Microsoft Office Suite: Multi-line Telephone Customer Service

Word Document Generation Supervisory Training

Excel Files Management Human Relations and

PowerPoint Outline, Agenda and Managerial Problem Solving

Access Meeting Minutes Preparation Recruiting Strategies

Outlook Office Equipment Operation and Identifying Workforce

QuickBooks Keyboarding: 50 WPM Demographics

EDUCATION

Consolidated School of Business, Lancaster, PA 10/2013-3/2015

Associate in Specialized Business Degrees:

• Computerized Office Management - Administrative Assistant

• Business Administration - Management Trainee

EMPLOYMENT

Administrative Assistant, Internship 02/15 – 03/15

PeopleShare Lancaster, PA

Made outbound calls, Received inbound calls, scheduled interviews, prescreened potential candidates,

generated documents, searched job engines for potential candidates.

Data Entry Specialist 11/2011 – 12/2011

Hammond’s Pretzel Bakery Lancaster, PA

Entered and updated over 25 customer information sheets in company database daily, Processed

customer credit card orders, Printed mailing labels for products, Efficiently entered orders into the

company database.

Cashier/Receptionist 11/2010 – 12/2011

Chapman Ford East Petersburg, PA

Answered over 50 inbound calls daily, Processed all payments for Parts, Service, and Sales

Departments, Managed service orders, Processed day end reports

Clerical Employee 8/2009 – 9/2009

Performance Personnel Lancaster, PA

Responsible for responding to over 50 inbound calls and 100 email communications daily, Processed 15

returns weekly, Received and appropriately sorted department mail.

Senior Operator 4/2008 – 7/2009

Select Security Lancaster, PA

Trusted to generate training manuals for new employees, Managed customer account information

database.

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ACHIEVEMENTS

Temporary Employee of the Year 8/2003

Spherion Employment Agency Lancaster, PA

Dean’s List

Consolidated School of Business

• Grade Point Average of 3.59

• Perfect Attendance Honors

VOLUNTEERING

The Glen at Willow Valley 12/2012- 6/2014

Second and Third Floor Willow Street, PA

Supported dementia residents with assistance of games and/or crafts; Visited residents on an individual

basis; Accompanied residents on brief bus trips.

Consolidated School of Business 11/2013 – 8/2014

Community Service Club Lancaster, PA

Aided at food sale stand during school hours to raise funds for various charities in the Lancaster area;

Was co-Chairperson and Secretary for a short time.

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