Customer Service Manager

ALYSHA A.ROBINSON-GONZALEZ

**** *** *** ** *** York, NY 10029

917-***-**** ***************@*****.***

PROFESSIONAL EXPERIENCE

NSI INTERNATIONAL INCORPORATED, New York, NY

****-****

Customer Interaction Manager for International Toy Company

. Communicated with domestic and international customers via phone calls,

emails, and written correspondence.

. Processed new orders, order status inquires and general product

questions, cancelations and refund processing.

. Managed processing of credit cards, checks and money orders.

. Managed customer data by running weekly reports and using spreadsheets

and other company-wide software.

. Managed incoming and outgoing mail for domestic and international

customers.

. Managed and successfully resolved all Better Business Bureau complaints.

. New hire training

. Often made recommendations which improved the quality of service given in

conjunction with day to day business operations.

D.F. KING & CO. INCORPORATED, Brooklyn, NY

Proxy Solicitor

2013-2014

. Informed shareholders and financial advisors of proposed adjustments to

their mutual fund in hopes of tabulating a vote.

. Initiated about 250 outbound calls a day simultaneously inputting data

into company network.

HUNTS POINT CHILD CARE, Bronx, NY

2010-2012

Independently Operated Childcare Provider

. Provided care for two children aged three and five.

. Developed and engage in activities with children that promote social and

emotional growth.

. Escorted children to playdates, doctor appointments and supervise indoor

and outdoor activities.

. Prepared meals and snacks to fulfil nutritional needs of children.

CABLEVISION, Bronx, NY

2007-

2010

Customer Interaction Manager

. Handled a high influx of inbound calls in a dynamic call center

environment while simultaneously entering customer data into company

network.

. Resolved customer billing inquiries, disputes, payments, change of

service requests, troubleshoot customer equipment and answer general

technical questions in a professional, courteous, and timely manner.

. Assisted seasoned reps in addition to providing training and mentorship

to new hires.

. Achieved customer satisfaction rating of 98% within three months.

. Six time MVP award winner

. Often made recommendations which improved the quality of service given in

conjunction with day to day call center operations.

SKILLS

. Microsoft Office

. Project/New Hire Management

. Windows Interface

. General Office Skills

. QuickBooks

. Mailroom Experience

. Typing; 60WPM 97% accuracy

. Report Preparation

. Retail Experience

. Cash/ Credit Card Management

. E-Commerce Experience

EDUCATION

Bronx Community College, Bronx, NY

2016 Graduate

AS in Business Administration

Bronx Leadership Academy, Bronx, NY

2001-2005

General Diploma

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