Customer Service Manager

HEATHER SMITH

**** ********* ***** #**** *****, TEXAS 75023

214-***-**** *************@*****.***

OBJECTIVE

To seek employment with a reputable company where my 10+ years of

customer service, account management, appointment scheduling, customer

follow up, billing, and quality assurance can be use utilized.

SUMMARY OF QUALIFICATIONS

Excellent Customer Service

Multi tasking

MS Office, Word, Excel

Time Management Scheduling & Appointments

PROFESSIONAL EXPERIENCE

June 2011 Present: Self Employed Plano, TX.

Cosmetologist

Professional hair, make up fashion specialist. Providing Quality Customer

Service while performing hair and make up services. Duties include

appointment scheduling, customer consultation, attention to detail, ensuring

customer satisfaction, educating clients on product usage, billing, and

customer follow ups for quality assurance .

April 2010 June 2011 Best Buy Co. Inc. Dallas TX.

Digital Imaging Specialist

Provided quality customer service, assisting customers in their purchase of

DSLR, Compact System, and Point & Shoot Cameras. Also, provided training

on how to get the best picture quality possible with their purchase, as well

as uploading, editing, & printing photos.

November 2008 January 2010 Toni & Guy Salon Lewisville, TX.

Color Specialist

Chemical services coloring, relaxing, and perming hair. Duties included

appointment scheduling, client consultation, attention to detail, multi

tasking, time management, educating clients on product usage, and

ensuring customer satisfaction.

August 2004 March 2008 Klemmy’s Salon Arlington, TX.

Hairstylist/Retail Manager

Provided Quality Customer Service to clients and services involving,

appointment scheduling, client consultation, attention to detail, time

management, multi tasking, inventory control, billing, client follow ups, and

ensuring customer satisfaction.

July 2002 August 2004 Cost Cutters Salon Arlington, TX.

Assistant Manager/Hairstylist

Provided Quality Customer Service and work involving client

consultation,multi tasking, time management, and attention to detail. Also

performed managerial duties such as supervising all employees, resolving

any public issues, inventory control, employee and client scheduling, & daily

drawer counts.

December 1999 July 2002 United Artist Theater, Grand Prairie, TX.

Floor Manager

Provided Strong Customer Service Skills, in charge of inventory control,

supervised all theater employees, resolved any public issues, multi tasking,

employee scheduling, and ensured customer satisfaction.

EDUCATION

January 2012 Current: Collin College, Plano, Tx

Healthcare Studies

August 2001 June 2002: Ogle Cosmetology School, Arlington, Tx

Texas Cosmetology Certification

January 2001 May 2001: Cedar Valley College, Lancaster, TX

Basic Courses of Study

August 2000 December 2000: Hill College, Hillsboro, TX

Criminal Justice Studies

August 1996 May 2000: Duncanville High School, Duncanville, TX

High School Graduation

REFERENCES AVAILABLE UPON REQUEST

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