Customer Service Sales
Resume:
Debra Hairston
Columbia, SC ****3
***************@*****.***
WORK EXPERIENCE
CUSTOMER SERVICE, APPOINTMENT SETTER, RECEPTIONIST
Leonard's Lawn Service - Columbia, SC – June 10, 2010 to January 12, 2015
Calling B2B and Residential customers to provide information in response to inquiries about products and services and to
handle and resolve complaints. Set appointments for client to receive lawn
service. Sales for lawn care products to customers. Cashier for customers buying lawn care
products. Answer inbound calls to set appointments for clients service. Log client information into computer.
AIDE ALCOHOL AND DRUG COUNSELING
Edna's - Barnwell, SC – May 05, 2005 to May 14, 2010
Make appointments for women to receive help for alcohol and drug counseling. Helpline for them in crisis.
Placement help for those whose would like to enter detox, rehabilitation, halfway homes,
continuing counseling. mentoring them with the 12 step program. File clients case folders in file
cabinets. Help women to clean homes. Make up beds, mop floors, clean bathrooms, detail
cleaning for different homes.
ADMITTING CLERK
Brookdale Medical Center - Brooklyn, NY – September 04, 2000 to February18, 2005
Interviews incoming patient or representative and enters information required for admission into computer:
Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case
of emergency, attending physician, and individual or insurance company responsible for payment of
bill.
Skills: Good customer service skills. Microsoft word, qualified to dial and answer 100-150 calls per hour.
Knowledge of different computer software / Microsoft word, Excel, Google Docs Outlook Express. Also have
knowledge of computerized switchboard systems. I also have knowledge of dealing with emergency calls.
EDUCATION
General Educational
CANARSIE H.S/SCHOOL/GED-09/1998
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