Customer Service Representative

Brian Philip Young

**** *** ****** **.

West Palm Beach, FL 33409

P: 561-***-**** Email: **********@***.***

Objective: To work in financial services as a customer service role utilizing superior communication and organizational skills to provide a

level of service that ultimately leads to loyalty and retention of existing and new clients and customers

Skills: strong verbal & written skills, ability to work in a group setting, teachable, critical thinker, adaptable, multi faceted knowledge in

Microsoft office products, Citrix, VA Once, Goldmine and Jenzabar operating systems, familiar with MAC operating systems

Hobbies: Running (A 2014 Chicago Marathon, Finisher), Reading, Spinning

Work Experience:

Dane Street, LLC

2015

Customer Service Representative

• Selected, edited, workers comp claims for client Sedgwick to streamline processes for Dane Street reviewing doctors for each

case

• Made and received phone calls to both treating physicians and Dane Street physicians to make certain a peer-to peer

consultation took place before case deadline (95 % success rate in Peer to Peer taking place)

• Assigned workman’s compensation cases to reviewing physicians Dane Street board for review

• Reached out to Dane Street physician to make certain the deadline for cases were fully met each day, therefore meeting

clients needs and expectations.

• followed all URAC and HIPPA guidelines at all times

Palm Beach Atlantic University

2012-2014

NCAA Compliance Coordinator

• Managed and maintained PBA’s 12 intercollegiate teams making sure all student athletes were in compliance with NCAA

Division II rules and regulations

• Conducted rules education for coaches, staff and student athletes of the university throughout the year

• Processed waivers and other forms as necessary

• Monitored student athletes initial eligibility, progress toward degree requirements throughout the year

• Followed strict guidelines concerning final aid limits as outlined by NCAA regulations

• Kept student files confidential

Brian Philip Young

1245 The Pointe Dr.

West Palm Beach, FL 33409

P: 561-***-**** Email: **********@***.***

Internal Operations Coordinator

2011-2012

• Worked with the Director of NCAA Compliance to ensure student athletes were certified for practice and competition per

NCAA guidelines

• Handled game management duties

• Worked with other offices on campus to make sure there was synergy between athletics and other departments on campus

• Kept student files confidential

Academic Advisor

2005-2011

• Provided educational and career guidance to students through assisting them with degree exploration and course scheduling

• Evaluated transfer credits as appropriate per institution policies and procedures as defined by the university

• Assisted transfer students with initial course scheduling and transfer of credits

• Helped students complete paperwork as necessary concerning a number of academic policies

• Served as Veteran Assistance representative for Registrar’s office certifying veteran students through VA once

• Kept student files confidential

Senior Student Service Representative 2003-

2005

• Served as the front line liaison between potential students, families and friends of the university and the departments of the

Registrar, Admissions and Financial Aid

Brian Philip Young

1245 The Pointe Dr.

West Palm Beach, FL 33409

P: 561-***-**** Email: **********@***.***

• Handled all different types of inquires and problem solved when appropriate

• Recorded data and notes on each inquiry in the respective university databases

• Kept student files confidential

Best Buddies Illinois

2001-2003

E-buddies Program Manager

• Worked to bring social inclusion to people with and without intellectual disabilities together through a unique email

friendship email program called E-buddies

• Partnered with companies to have them donate computer equipment to special need homes throughout the state of

Illinois so participants could have internet and email access

• Traveled the state promoting the program to various groups including college age students and young professionals

• Can work independently and as a member of a team

Education:

Garrett Evangelical Theological Seminary

Evanston, IL

Master’s of Theological Studies

1999-2001

Palm Beach Atlantic University West Palm

Beach, FL

Bachelor of Arts in Religion

1994-1998

Brian Philip Young

1245 The Pointe Dr.

West Palm Beach, FL 33409

P: 561-***-**** Email: **********@***.***

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