Customer Service Project Manager

Thomas Miele

Cell: 757-***-****

Email: ******.*******@*****.***, LinkedIn: Thomas C Miele Jr.

Assistant Store Manager, Rite Aid Corporation.

.Provide excellent customer service to maximize a positive shopping

experience helping customers beyond expectations and continued sales

growth.

.Manage daily operations of the store including cash handling in four

registers, vendor transactions, scheduling, warehouse delivery and

daily inventory refills and rotation, opening and closing of the

pharmacy and store.

Regional Merchandising Manager, Rite Aid Corporation.

. Completed over 100 pre remodel surveys at store level, a 16 hour

process that included sales floor measurements, electrical and data

systems verifications, plumbing verifications, office and check out

space measurements, pharmacy counter space, and current vendor

updates.

. Completed over 200 existing store layouts on the old building blue

prints by identifying commodity sections. Identified all electrical,

plumbing, data communications.

. Overseeing and working alongside five project managers and their team

of 4 merchandisers, and a team of 5 outside contractors.

Regional Sales Manager, Associated Wholesalers, Inc.

. Effective sales and growth in Maryland and Delaware sales region which

accounts for 46 independent Supermarket and neighborhood stores with

persistent customer service and communication.

. Manage 13 Route Sales Reps, 2 Merchandisers, and 1 Administrative

Assistant, responsible for sales, new item introduction, plan-o-grams,

merchandising, trade shows, and customer relations.

. Retain and increase revenue and business relations through customer

relationship management systems and knowledge management system.

Account Manager, Associated Wholesalers, Inc.

. Retention and business relations with 18 store Supermarket chain, $8

million in annual sales

. 10 direct reports, 8 Route Sales/Service Reps, 1 Merchandiser, and 1

Administrative Assistant.

. Extensive use of supply chain management systems and knowledge

management systems.

Sales Representative, Associated Wholesalers, Inc.

. Organized product ordering and replenishment, inventory levels through

knowledge management systems.

. Launched cross merchandising methods with grocery and other

departments in 5 accounts.

Education

. ECPI University School of Business, Virginia Beach, Virginia:

Attending, 64 semester credits, 3.84 GPA and Deans List, in Business

Administration and Management.

. York Technical Institute, York, Pennsylvania: Attended 63 semester

credits in Computer Systems Specialist.

Military Service

. U.S. Navy Reserve, Second Class Electrician.

. U.S. Navy Afghanistan Veteran, Project Manager Lead Electrician.

o Project Manager: Leading 4 employees in the deconstruction of a

Marine Corp camp 1 month ahead of schedule. Maintaining safety

standards according to OSHA regulations.

o Project Manager: Leading 6 employees between 4 electrical

projects for the U.S. Army and the Afghanistan Army.

o Awards Received: Army Commendation Medal, Joint Service

Achievement Medal, 2 Certificates of Appreciation, and

Commanding Officers Award for Excellence.

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