Customer Service Assistant

Kynyziah W. Shaw

*** **** **** ****** ~ Brooklyn, NY 11203 ~ Mobile: 646-***-****

~ Email: ********@***.***

EXECUTIVE ASSISTANT

Self-motivated professional with corporate experience overhauling

administrative processes to improve accuracy and efficiency; proven track

record in research, reporting, and marketing support activities; managing

confidential projects; excelling in fast-paced demanding environments;

quick learner with desire to exceed expectations; exceptional written and

oral communication skills. Proficiency in Microsoft Word, Excel,

PowerPoint, Lotus Notes, Bloomberg, Reflectweb, and Oracle.

PROFESSIONAL EXPERIENCE

Hertz, Brooklyn, NY 9/2010-current

Assistant Branch Manager

> Support achievement of location sales and margin goals

> Built and maintained professional relationships with clients

> Data Analysis of financial statements

> Payroll

> Customer service- handling customer complaints, answering phones &

arranging daily pick up schedules

> Updated and maintained all office documents and files

> Ordered office supplies

ELD, LLC, New York, NY 1/2010- 9/2010

Executive Assistant to the President & CEO

> Provided executive level administrative support and served as liaison

between CEO and department heads and vendors

> Organized travel arrangements, onsite and offsite meetings, client

agendas and itineraries

> Calendar management of meetings, depositions, shadow jury sessions,

and companywide engagements

> Daily operational and administrative functions, document preparation,

confidential file management, record maintenance

R & H Associates Accounting and Tax Services, Plainfield, NJ 5/2009-

8/2009

Accounting and Tax Intern

> Assisted two company partners on five accounting/tax client files with

assets totaling in excess of Thirty Million ($30,000,000) Dollars in

providing tax, audit and accounting services.

> Developed a new company marketing plan that resulted in the addition

of 3 new clients.

> Handled the office filing, incoming calls and ordering of supplies.

The Bank of New York, New York, NY 7/2004- 8/2005

Co-op Student/HR Assistant

> Answered multiple phone lines and supported the HR Department with

sorting, and filing employee records.

> Interfaced with HR staff to provide assistance to company staff

members.

> Distributed office mail, ordered office supplies and handled new hire

databases.

> Distributed and discussed new hire package with new hires

EDUCATION

University of Miami, Coral Gables, Florida

Bachelor of Business Administration conferred in December 2009

Majored in International Finance and Marketing; Minor in Marketing

Fashion Institute of Technology, New York, New York

Courses in Interior Design

LEADERSHIP/HONORS

* VP of Finance & Fundraising, Delta Sigma Pi

* Treasurer, Women in Business/85 Broads

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