Customer Service Assistant

Anais M Cespedes

*** **** ***** *** **

New York, NY 10031

Mobile: (646) 420 - 6232

Email: **********@***.***

***Looking to relocate to Haverstraw, NY***

SUMMARY OF QUALIFICATIONS

Administrative professional with over ten years of experience in all facets of office operations, including customer service, heavy phone volume in fast-paced environments, handling confidential information and logistics planning. Seeking to leverage expertise to a Medical Office Assistant role.

CORE COMPETENCIES

Bilingual English/ Spanish • Medical Coding & Billing • ICD 9 • CPT Coding

Electronic Health Records • Anatomy & Physiology • Medical Terminology

EDUCATION

Medical Office Assistant Diploma, Allied Health Institute (Online),Expected May 2015

High School Diploma, Norman Thomas High School, August 2002

TECHNICAL SKILLS

• Microsoft Office: Outlook, Excel, Word

• Type 60 +WPM

• Legal Software: Legal Key, File Surf and Elite legal software

WORK EXPERIENCE

Credit Suisse New York, NY

Records Analys (Contract Position August 2014 – Present

Provide proactive support to the Records and Information Management (RIM) team in compliance with all aspects of business operations.

• Liaise with vendors and clients

• Respond to client requests through the use of all available media/sources

• Research, locate records and perform other services using on-line and other RIM systems

• Perform research to comply with external regulatory requests for information and subpoenas for specific records.

• Ensure that retrievals are filled and distributed to meet customer deadlines.

• Transfer records to and from offsite storage facilities and arranging for box deliveries from offsite storage facilities to individuals throughout the United States.

• Schedule pickups and deliveries with offsite storage vendor

• Document all box transactions according to internalprocedures

• Conduct inventories of new and returned boxes, ensuring return of boxes to appropriate offsite facility and correct vendor

• Provide user assistance regarding RIM procedures

• Perform all required document preparation, scanning, indexing and quality assurance relevant to the imaging process

ARC of Rockland Congers, NY

Receptionist/Administrative Assistant April 2013 – August 2013

Provided administrative support to the Human Resources Department in all aspects of hiring process and employee-related materials including payroll, benefits and vacation time requests

• Verified original receipt of documents for hiring process

• Scheduled new employee appointments for physical examinations

• Handled a large volume of emails and incoming calls

• Prepared orientation documents for new employees

• Sorted incoming mail

Chadbourne & Parke LLP New York, NY

Legal Records Clerk August 2008 – February 2013

• Updated and maintained client files

• Retrieved and delivered all vault material

• Handled sensitive and confidential documents

• Assisted all personnel with request for client files or procedural information

• Handled heavy phone volume

Info Current- FEMA Homeland Security New York, NY

Scanning Documents/Verification of documents (Temp Project) March 2008 – August 2008

• Performed validation of imaged files

• Converted new files into records management system

• Organized files

Ostrolenk Faber Gerb and Soffen, LLP New York, NY

Clerk/Office Assistant/Receptionist/ Mailroom January 2007 – October 2007

• Covered reception as needed, booked conference rooms, arranged for transportation

• Processed office supply orders and handled other diverse secretarial duties

• Maintained multiple fax machines for entire office

• Scanned large amounts of documents for patent and trademark office filings

• Maintained organized filing system

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