Customer Service Medical Assistant

Dominique Maxey.

**** ****** **. *******, **. ***53

Cell: 832-***-**** Home: 832-***-****

Email: ****************@*****.***

SUMMARY

Highly experienced Customer Service professional. Excellent listening skills, oral and written communications. Comfortable with interacting with all levels of the organization. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. I have a history of success working in high performance and fast pace positions to deliver high quality results. I am sharp and have consistent focus on work performances. I am very skilled at conveying honesty, flexibility and integrity, to promote excellent employee services. I am looking for a position that will use my skills and training and encourages growth. Responsible, not afraid of challenges and very observing.

EXPERIENCE

Staffmark- Houston Tx

Warehouse

October 2014 January 2015

Receives and signs for all incoming supplies and materials. Distributes materials to the correct department in a timely manners. Enters data regarding received shipments and generates relevant reports. Keeps receiving area and dry storage clean and organized. Operate forklift and other equipment as needed.Other duties as assigned. Knowledge of purchasing, shipping and receiving procedures. Experience with a computerized inventory system preferred

Universal American/Customer Services

November2012 October 2014

Randstad – Houston, TX.

Determines requirements by working with customers

Answers inquiries by clarifying desired information; researching, locating, and providing information

RAssistant problems clarifying issues; researching and exploring answers and alternative. Solutions; implementing solutions; escalating unresolved problems

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell account; explaining new features.

Keeps equipment operational by following established procedures; reporting malfunctions.

Receptionist/ Safety watch

March 2010- November2012

ISSC – Houston, TX.

Proper handling of routine and emergency incidents and safety of the facility, staff and employees. Patrols assigned sites on foot or by vehicle; checks for unsafe condition. Staying alert and be responsible to actively prevent and fight any incipient stage fires. Have the proper fire extinguisher or charged water hose ready for use. Maintain constant means of communication. Keeping visual and voice contact with other employees. Before and during each shift, inspect the entire work area and look for potential release of flammable vapors or liquids. Operating fire extinguishers, hydrants, fixed monitors, and hose carts.

Customer Service Representative

January 2007 – February 2009

Fingers Furniture - Houston, TX.

Answering inbound calls from representatives assisting with entering new sales orders, sales quotes, return material authorizations, and entering adjustments; such as credits and debits as deemed necessary

Assist with tracking order status from origin to delivery destination

Provide complete and accurate information pertaining to customer orders

Processed customer complaints such as short shipments, misapplied-shipments, and credits not received due to billing errors

Contacted customers to keep them informed about delays or lack of available inventory

Displays excellent problem solving techniques

Cashier/Customer Service Associate

July 2005 – July 2007

Wall-Mart-Houston, TX.

Managed 10 plus cashiers daily

Provided quick and friendly checkout assistance

Processed customer returns providing them with a refund or exchange in merchandise

Answered guest questions; handles escalations and complaints as deemed necessary

Handled large quantities of cash to dispense change, and monitored daily cash flow

Assisted with the reconciliation of cash registers to ensure that the cash amount was correct

Ensured the integrity of the store was upheld by ensuring that it was clean and great looking at all times

SKILLS

MS Office 2007, Word, Power point, Excel,

Ten key by touch, ability to type 35wpm

Exceptional verbal, written and oral communication skills

Ability to multi-task and pay strict attention to details and TWIC Card

Custodial retail fire watch and controlling Alarm panels

Operate a forklift

EDUCATION

Northwest Educational Center

Houston, TX.

Medical Assistant Certified

First Aid, AED, CPR

Certification 05/11

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