Customer Service Management

Jeffrey G. Holmes

***** ***** **** **. *******, TX 77095

281-***-**** **************@***.***

QUALIFICATIONS

Highly accomplished professional with diverse experience, poised to transition solid background in law

enforcement, investigations, management and customer service to excel in a management or investigative

position in the private sector. Offer outstanding team leadership, behavior management, and conflict

resolution skills. Exceptionally organized, possesses well developed interpersonal skills and the ability to

motivate and direct others in a supportive cooperative team environment. Coordinate with management,

cross functional teams, and vendors in the execution of daily tasks and functions. Generate and maintain

records and reports, secure equipment and supplies, and comply with all administrative policies and

directives.

CORE COMPETENCIES

Team Leadership and Training Critical Incident Management First Level Supervision

Policy and Procedure Admin Time and Behavior Management Community Oriented Policing

Conflict and Dispute Resolution Counseling and Coaching Criminal Investigations

Background Investigations Executive Management Customer Service

EXPERIENCE

Methodist Willowbrook Hospital Houston, TX

Security Representative 07/2010 to Present

Patrolling assigned areas of the hospital campus to deter, detect and investigate crime and/or any suspicious activity which could cause harm to

individuals or property; effective monitoring of electronic surveillance equipment; effective monitoring of hospital emergency systems and ability

to dispatch appropriate personnel via radio. Provide information and assistance to patients, employees and visitors. Writes detailed incident

reports, and various other reports as required. Takes and maintains control of disruptive individuals for arrest by local law enforcement, when

situations warrant this action. Primary emphasis is placed on the safety of the individual and loss prevention.

.Guardsmark LLC Sugar Land, TX

Security Guard 02/2010 to 07/2010

Customer service, provide security and safety to contact companies, their employees and customers, dispatch officers to incidents,

write incident reports, assign officer duties. Writes detailed incident reports, and various other reports as required. Takes and maintains

control of disruptive individuals for arrest by local law enforcement, when situations warrant this action. Primary emphasis is placed on the safety

of the individual and loss prevention.

Snohomish County Sheriff’s Office Everett, WA

Deputy Sheriff 11/2006 to 11/2009 Retired

Washington State Certified Peace Officer assigned to the Traffic Enforcement Unit. Responsible for protecting life and property, criminal

investigations, collision investigations, enforcing laws and ordinances, issuing summons, responding to critical incidents, conflict resolution, report

writing, customer service.

Mountlake Terrace Police Department Mountlake Terrace, WA

Police Officer 03/2004 to 11/2006

Washington State Certified Peace Officer, assigned to the patrol division. Responsible for protecting life and property, criminal investigations,

collision investigations, enforcing laws and ordinances, issuing summons, responding to critical incidents, conflict resolution, report writing,

customer service.

Brier Police Department Brier, WA

Chief of Police 11/2002 to 03/2004

Washington State Certified Peace Officer. Responsible for all aspects of the police department including strategic planning for use of resources,

coordinating the activities of the department with those of other local departments and ensuring that services provided and development plans are

of the highest quality. Developed and directed the implementation of goals, objectives, policies, procedures and work standards for the

department; prepared and administered the department’s budget. Plan, organize, administer, review and evaluate the work of sworn and non-

sworn staff through subordinate levels of supervision. provided for the selection, training, professional development and work evaluation of

department staff; authorized discipline as required; provide policy guidance and interpretation to staff; ensure that laws, ordinances and policies

are consistently enforced. Oversaw all City police functions including community-oriented policing, patrol, crime prevention, investigation, traffic

enforcement, school services, dispatch and records. Directed the investigation of major crimes in coordination with other agencies; assisted the

City Attorney and Prosecuting Attorney in the preparation of cases. Confer with and represent the department and the City in meetings with

members of the City Council, members of boards and commissions, various governmental agencies, local law enforcement agencies and a variety

of public and private organizations.

Washington State Criminal Justice Training Commission Burien, WA

Contract Firearms Instructor 07/2001 to 11/2009

Provide basic and advanced firearms techniques to basic law enforcement recruits at the Washington State Police Academy. Classroom and

practical range instruction in marksmanship fundamentals to include grip, stance, sight alignment, sight picture, trigger control, advanced gun

fighting, use of force and survival skills for peace officers.

Mountlake Terrace Police Department Mountlake Terrace, WA

Police Officer 03/2001 to 11/2002

Washington State Certified Peace Officer, assigned to the patrol division. Responsible for protecting life and property, criminal investigations,

collision investigations, enforcing laws and ordinances, issuing summons, responding to critical incidents, conflict resolution, report writing,

customer service

.

Bella Rouge Bakery & Bistro Twenty Nine Palms, CA

Owner/Chef 03/1999 to 03/2001

Built and operated full service bakery and bistro, serving breakfast and lunch. Culinary emphasis on upscale but affordable dining options and

artisan baked goods.

Edmonds Police Department Edmonds, WA

Sergeant 01/1979 to 03/1999 Retired

Patrol officer: Responding to calls for service, criminal investigation, collision investigation, issuing summons, conflict resolution, report writing,

collecting evidence

K-9 Handler: All the duties of patrol officer plus responding to critical incidents, deploy a police dog as warranted, make arrests, care of police dog,

Detective: Investigate crimes against persons, including rape, robbery, homicide, assault, crimes against children, interview victims, witnesses,

suspects, case preparation and submission to prosecuting attorney, write and execute search warrants, testify in court,

Corporal: Promoted 1985, all the duties of the patrol officer, but was acting supervisor in sergeants absence.

Patrol Sergeant: Promoted 1994, supervise a patrol squad, team building, scheduling, employee evaluations, incident command at critical

incidents.

Training Sergeant: Scheduling and record keeping of all mandatory department training, policy review and rewrites, accreditation manager as

department moved towards National accreditation.

Range Master/ Firearms Instructor: Develop all curriculum for firearms training program, conduct/delegated all firearms training, kept all training

records.

Fingerprint Identification Technician: Compare latent fingerprints found at crime scenes to n 10-print fingerprint cards for possible identification.

Testify in court as needed.

EDUCATION

Associates of Arts and Sciences Law Enforcement Shoreline Community College, Seattle, WA

PROFFESSIONAL TRAINING/EDUCATION

First Level Supervision Mid-Level Management Executive Management

Instructor Development Reid Interviewing Background Investigations

Criminal Investigations Crime Scene Investigation Collision Investigation

Word Excel Power Point

NIMS OSHA Access

HONORS AND ACHEIVMENTS

First overall in police academy First in Firearms in police academy Promoted to Corporal 1985

Officer of the Year 1991 Promoted to Sergeant 1994 Chief of Police 2002

July 5, 2011

Harris County

Human Resources & Risk Management

1310 Prairie Suite 170

Houston, TX 77002-2042

To Whom It May Concern,

Please accept and review my application for your open position of Forensic Investigator

II with the Harris County Institute of Forensic Sciences. I am very interested in this

position and I believe my education, extensive training and 28 years of law enforcement

experience are appropriate for this position. I am currently employed by The Methodist

Hospital System at the Willowbrook Hospital as a Security Representative and have

enjoyed my experience there.

I graduated with an Associates of Arts and Sciences degree in Law Enforcement from

Shoreline Community in Shoreline, WA in 1975 and began my law enforcement career in

1979. I have extensive training and experience in criminal investigations, criminal

procedures, evidence processing and handling, fingerprint identification, Interviewing,

first level supervision, mid-level management, executive management, budgeting,

scheduling, critical incident management, team leadership, courtroom testimony, and

customer service.

In my 28 year career in law enforcement, I have held positions of Detective (5 years),

Corporal (10 years), Sergeant (5 years), and Chief of Police (2 years). Please see my

attached resume for more details of my training and experience.

I look forward to speaking with you regarding this position. I am confident that my

training and experience would be an asset to Harris County Institute of Forensic

Sciences.

Respectfully Submitted,

Jeffrey G. Holmes

17518 Tall Maple Ct.

Houston, TX 77095 281-***-****

**************@***.***

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