Customer Service Sales

Veronica D. Vasquez

Phone: 786-***-****

***** ** **** *******, *****, FL 33178

*************@*****.***

OBJECTIVE:

To secure a position in a well-established organization where my

research, analysis, and communications skills may be an asset to the

success of the company.

EDUCATION:

Florida International University, Miami, Florida

Bachelor of Arts: Psychology / Minor: Communications

Graduated: December 2012 GPA: 3.3

VOLUNTEER EXPERIENCE:

The Thelma Gibson Health Initiative 02/13 -

10/13

. Assisting Case Manager in completing a registration questionnaire for

all new patients

. Qualified benefit eligibility

. Responsible to maintain the weekly schedule for all new patients

Mount Sinai Hospital, Miami, Florida

03/12 - 12/12

. Provided front desk service to visitors and patients

. Maintained and scheduled patient appointments

. Answered and directed incoming phone calls

. Interfaced with hospital staff and patients to provide information

. Organized inpatient and outpatient files and records

WORK EXPERIENCE

Sales Associate Macys International Mall

12/13-Present

. Greeting customers

. Assist customers in selecting their merchandise

. Open credit accounts

Sales Assistant Doral Marriott Resort & Spa, Miami, Florida

08/07 - 08/08

. Performed customer service assisting all guest and customers

. Prepared all daily deposits and payment applications

. Ensured that all product used in the spa had adequate supplied

Secretary Palace Resorts Travel Agency (HQ), Miami, Florida

07/06 - 07/07

. Prepared daily advertisement material for existing and prospective

guests

. Performed clerical duties: filing, faxing, drafting Invitations and

Thank You Letters

Receptionist Medical Office of Felix Guzman MD, Miami, Florida

06/05 - 06/06

. Responsible for Consolidating and maintaining all patients files

. Review, analyzed and prepared daily weekly patient's appointments

. Performed general office duties: filing, faxing, and phone calls

Sales Associate Express Village of Merrick Park, Miami, Florida

03/04 - 05/05

. Attended, assisted clients with their purchases and boost sales

. Organized clothing and other Attended, assisted merchandise items on

racks and shelves

TECHNICAL SKILLS

Microsoft Office: Word, Power Point, Excel

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