Management Administrative Assistant

DOTTY J. DAVIS

***-** ***** **** . ******* Heights, New York 11411

Tel 718-***-**** . Cell 347-***-**** . ******.*****@****.***

SUMMARY

Experienced administrative support professional with 10+ years of skills

using Microsoft Word, Excel, Outlook and PowerPoint and experienced in

servicing Move Management Database, Helpdesk, and Lotus Notes Help Mailbox.

Train users on new software. Identify and resolve problems and provide

efficient troubleshooting support by phone.

EXPERIENCE

New York City Department of Education Jamaica, NY

Committee on Preschool Special Education - Region 3 - District 28/29

Part-time Clerk (December 2012 - August 2014)

. File, type, answer telephones, direct parents to conference rooms,

prepare paperwork for meetings, input student information into Department

of Education ATS system, prepare and send information packets to parents,

and make telephone calls to parents and agencies

RY Management New York, NY

Clerk - Temp (November 2010 - December 2010)

. Sorted mail for housing requests; sent applications to prospective

tenants; made folders for applications; created logbook of prospective

tenants; sorted applications for lottery and filed tenant applications

MetLife New York, NY

Facilities Management

Senior Report Specialist (April 2004 - August 2009)

. Identified and resolved inquiries by phone or email giving directions for

using move management database

. Provided data entry and assisted in training and support of new users on

Move Management system

o Assisted customer base of approximately 20,000 employees, 29 site

coordinators, and all assistants

o Assigned approximately 20-25 login and password information daily

. Assisted in migration and training of new Move Management system

"Archibus/WebCentral"

. Monitored relocations in approximately 30 MetLife owned/leased buildings

managed by Cushman & Wakefield

. Analyzed production defects and recommended ideas to improve quality and

ensure system accuracy

. Provided administrative support to project teams responsible for

relocation projects in New Jersey and Florida, including inputting 2,300

employee names in Excel spreadsheets and creating welcome letters in Word

. Maintained attendance records of employees for HR purposes

Move Coordinator (July 2002 - April 2004)

. Coordinated, managed and scheduled on-site relocations with

electricians/voice/data techs and assisted with moves for major projects

. Tested new move management online system (FM Studio) and assisted with

training of approximately 20-25 site coordinators and building managers

. Monitored Helpdesk hotline and Move Management system for accuracy of

requests and processes

. Created thousands of letters and labels in Word for relocating

associates, saving on the cost of hiring extra labor

. Maintained attendance records of employees for HR purposes

Administrative Assistant (September 1999 - July 2002)

. Handled highly confidential matters with a high level of discretion

. Had frequent contact with senior officers within and outside company;

scheduled meetings, teleconference calls, and conferences/seminars;

provided executive assistant and reception coverage

. Maintained attendance records of officers' direct reports, made travel

arrangements, screened and forwarded calls; prepared memos, letters in

Word and reports in Excel and created PowerPoint documents for meetings

EDUCATION

Ashford University (January 2012 - January 2013) Clinton, IA

Area of study: Business Information Systems (GPA = 3.54)

Crown Business Institute Jamaica, NY

Certificate - Business Administration

SKILLS

Lotus Notes; maintain office equipment; project oriented; type

approximately 60 wpm; problem solver; special attention to detail

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